Emergency Preparedness

Alert Notifications

New services provide a way to quickly alert you in the event of a local emergency and is free to use.  If there is a safety hazard or concern in your area, you will get a notification on whichever phone number or email you entered when you signed up. These alerts will provide important information you may need to keep you and your family safe.

Nixle Text Alert

Sign up to receive notifications and emergency alerts from the City of Pleasanton -- Text your zip code to 888777 or go tolocal.nixle.com/register/to sign up online.

AC Alert

SIGN UP FOR AC Alert though AC Alert - Public - Sign up (everbridge.net)

  1. Create your profile account as instructed.
  2. Enter how you want to be contacted, with phone numbers and/or emails.
  3. Enter your primary address and any additional addresses on which you want to be notified.  Emergency alerts are sent based on the locations that you enter.
  4. In addition, you can subscribe for optional notifications from cities based on where you visit for work, or school, etc.

Once you confirm that you have received the message, the system will stop trying to reach you. If you don’t confirm, the system will continue to try to reach you using all the contact numbers and emails that you provided. 

You can update your information at any time. If you would like to stop receiving notifications, you can opt-out by removing your profile from the system.

Know Your Zone – Evacuation Resources

In the event of a wildfire or an emergency situation, law enforcement and fire agencies issue evacuation warnings or evacuation orders for impacted areas. These notices are issued for a Zone with an evacuation Status .

To check the status of your evacuation zone and access incident information in real time visit:   https://community.zonehaven.com/

Please click here to Download the Mobile App:


Earthquake Preparedness

Stay ready in case of an earthquake, US Department of Homeland Security has put together useful information on earthquake preparedness here:

Earthquakes | Ready.gov

Livermore-Pleasanton Fire Department

More information on how to be prepared in an emergency, CERT and Volunteer Opportunities can be accessed here:  

Disaster Preparedness | Livermore Fire Department (lpfire.org)

Power Outage Alerts

For the latest information about outages in your area please visit the PG&E website


Storm Preparation

Are you Ready to Weather a Storm?

Everybody knows the weather is unpredictable, but by taking the time to prepare in advance of any extreme weather, you will be better prepared to weather a storm.  The Operations Services Department storm preparation consists of:

  • Inspecting and mitigating the "hot spot" areas in town.
  • Inspecting and cleaning out storm drains of any debris.  The Leaf Pickup program (runs seasonally from November-January) is designed to help keep debris out of storm drains.  
  • Inspecting waterways to ensure they are clear of any obstructions, 24-48 hours in advance of a possible storm.  

For more information on Storm Preparedness:  Storm Preparation.pdf

Here are some ways YOU can be prepared for the winter season:

Before a Storm
  • Stay updated with the current weather conditions.  
  • Inspect your roof for any damage or leaks and make the necessary repairs. 
  • Inspect your property, clearing all private drains, v-ditches and rain gutters and disposing any debris in your trash containers.  
  • Check your trees and remove any limbs that look like they could create a safety hazard or those limbs that are too close to your home.  
  • Cover toxic materials with tight-fitting lids and/or store them indoors.  Clean up any automotive leaks or spills to prevent them from going into the storm drains.  
  • If you have had previous experience with flooding at your home, move valuable belongings to higher areas in the home and prepare sandbags early.  The City provides free sandbag stations.  See below for the nearest sand bag station.  
  • Review your flood insurance policy to ensure that it provides adequate coverage of your property.  
  • Create a family emergency plan (a list of key contacts, an evacuation plan, a safe place to meet family members and an emergency kit with water, food, first aid and a flashlight) to make sure everyone is on the same page.  

During a Storm

  • Stay away from storm drain channels and areas subject to sudden flooding.
  • Stay away from downed power lines and electrical wires.  Report downed electrical lines to PG&E.  
  • Do not attempt to cross a flowing stream.  Even shallow water can sweep you off your feet.  
  • Do not drive through flooded streets and avoid leaving the home unless you need to.  

After the Storm

  • Continue to monitor the weather and only leave your home if permitted to do so.  
  • Report downed power lines and electrical lines to PG&E. 
  • Inspect your property and take photos of any damages.  

To report any flooding or hazards, please contact the following:

During normal business hours (Monday-Friday from 7 a.m. - 3:30 p.m.)
Public Works Department
3333 Busch Rd.

Non-Business hours (after 3:30 p.m., weekends and holidays)
Pleasanton Police Department
4833 Bernal Ave.

For downed electrical or power lines:

The Local Flood Hazard 
Less than five percent of the city of Pleasanton is in a Special Flood Hazard Area (SFHA). The city of Pleasanton has worked with the Federal Emergency Management Agency (FEMA) to eliminate the majority of the city’s special flood hazard areas (100 year flood zone). To find out if your property is in the regulated floodplain by calling the city’s floodplain management office at (925) 931-5649 or see our flood home page at http://www.cityofpleasantonca.gov/gov/depts/engineering/flood/

 For additional information and resources please view our - Flood Information Flyer


Sandbag Stations

FREE bags and sand are available for residents to fill their own sandbags at the Operations Services Center.  Please bring your own shovel! 

Public Works Department 
3333 Busch Road (just off of Valley Avenue)