Emergency Preparedness

Are you Ready to Weather a Storm?

Everybody knows the weather is unpredictable, but by taking the time to prepare in advance of any extreme weather, you will be better prepared to weather a storm.  The Operations Services Department storm preparation consists of:

  • Inspecting and mitigating the "hot spot" areas in town.
  • Inspecting and cleaning out storm drains of any debris.  The Leaf Pickup program (runs seasonally from November-January) is designed to help keep debris out of storm drains.  
  • Inspecting waterways to ensure they are clear of any obstructions, 24-48 hours in advance of a possible storm.  

For more information on Storm Preparedness:  Storm Preparation.pdf

Here are some ways YOU can be prepared for the winter season:

Before a Storm
  • Stay updated with the current weather conditions.  
  • Inspect your roof for any damage or leaks and make the necessary repairs. 
  • Inspect your property, clearing all private drains, v-ditches and rain gutters and disposing any debris in your trash containers.  
  • Check your trees and remove any limbs that look like they could create a safety hazard or those limbs that are too close to your home.  
  • Cover toxic materials with tight-fitting lids and/or store them indoors.  Clean up any automotive leaks or spills to prevent them from going into the storm drains.  
  • If you have had previous experience with flooding at your home, move valuable belongings to higher areas in the home and prepare sandbags early.  The City provides free sandbag stations.  See below for the nearest sand bag station.  
  • Review your flood insurance policy to ensure that it provides adequate coverage of your property.  
  • Create a family emergency plan (a list of key contacts, an evacuation plan, a safe place to meet family members and an emergency kit with water, food, first aid and a flashlight) to make sure everyone is on the same page.  

During a Storm

  • Stay away from storm drain channels and areas subject to sudden flooding.
  • Stay away from downed power lines and electrical wires.  Report downed electrical lines to PG&E.  
  • Do not attempt to cross a flowing stream.  Even shallow water can sweep you off your feet.  
  • Do not drive through flooded streets and avoid leaving the home unless you need to.  

After the Storm

  • Continue to monitor the weather and only leave your home if permitted to do so.  
  • Report downed power lines and electrical lines to PG&E. 
  • Inspect your property and take photos of any damages.  

To report any flooding or hazards, please contact the following:

During normal business hours (Monday-Friday from 7 a.m. - 3:30 p.m.)
Operations Services Center
3333 Busch Rd.
925-931-5500  

Non-Business hours (after 3:30 p.m., weekends and holidays)
Pleasanton Police Department
4833 Bernal Ave.
925-931-5100

For downed electrical or power lines:
PG&E
1-800-743-5000  

Sandbag Stations


FREE bags and sand are available for residents to fill their own sandbags at the Operations Services Center.  Please bring your own shovel! 

Operations Services Center
3333 Busch Road (just off of Valley Avenue)