Pleasanton Water


Need Federal Assistance to help pay your utility bill, click here to see if you are eligible and apply.

The City of Pleasanton have the following ways to pay your utility bill. The links below allow you access to your utility billing information, pay your water bill, view your water consumption data and much more! You may now pay your bill over the phone anytime using our automate phone system. 

Smart Energy Water System (SEW) Customer Portal - This portal allows you to make your payments online and check your water consumption data! Click the image to go to the portal and register your account!

Click on the image or video below to learn How to Register your account for the SEW Customer Portal!



Citizen Self Service Portal - This portal allows you to pay your water bill. Click the image to go to the portal and pay your bill!



If you need assistance accessing the portals, please contact the Customer Service Center at 925-931-5500 or by email at  

How to Read a Manual Meter
How to Read a Digital Meter

2022 Annual Water Quality Report(s)

The City of Pleasanton is pleased to distribute Pleasanton's and Castlewood's Annual Water Quality Report to its customers. The Report provides important information about where your water comes from and the work we perform each day to assure the water delivered to your tap is safe to drink.  It also provides data about what is in your drinking water and how water quality tests on your drinking water compare to federal and state drinking water standards. To review the reports, click the attached reports: