The City of Pleasanton collects water meter reads approximately every eight (8) weeks to calculate charges for water usage for customer's bi-monthly water bill. The City is geographically separated into eight (8) sections or billing groups in order to effectively collect reads on a weekly basis. The schedule typically fluctuates between 56 and 63 days and occasionally goes as long as 70 days.
Please contact a Customer Service Representative at 925-931-5500 or email us at firstname.lastname@example.org if you have any questions
Utility Billing Payments can be made:
Online Citizen Self Service OR NEW! Customer Portal
By Mail City of Pleasanton
Attention: Utility Billing
P.O. Box 101732
Pasadena, CA 91189-1732 (Please note: this is the Payment Processing Center address)
By Phone 925-931-5500 (credit or debit cards only)
Auto Payment Contact the Customer Service staff to set up auto payment with your checking account.
In Person Operations Service Center
3333 Busch Rd.
Drop Box Operations Service Center
3333 Busch Rd.
200 Old Bernal
To learn about the discount programs the City offers to Senior or Low Income households, visit COP Discounts.docx
Water Conservation - It's For Life
For a list of current Conservation Measures, and other water-saving tips, visit www.pleasantonwaterconversation.com or call our Water Conservation Hotline at 925-931-5531.
For information on the new state legislation (SB 606 and AB 1668) for water use efficiency, visit: https://www.gov.ca.gov/2018/05/31/governor-brown-signs-legislation-establishing-statewide-water-efficiency-goals/