Utility Billing

The City of Pleasanton recently completed a transition to a new Utility Billing Software Program. Please visit our Utility Billing FAQ for details regarding this upgrade.

We apologize for any inconveniences this transition has caused our customers. Please contact a Customer Service Representative at (925) 931-5500 if you have any questions or concerns.


Please visit the NEW online Customer Web Portal to view your Utility Account and make payments.  Register now at www.pleasantonwater.com.  You will need your Utility Account Number and Customer I.D. to access your account.

DROUGHT EMERGENCY UPDATE: The water reduction level has lowered to a Stage 1 Shortage with a 10% water use reduction goal compared the 2013 use.  Drought surcharges will not be applied for customers that do not achieve the 10% conservation goal.  Mandatory Conservation Measures on water use remain in effect to protect our water supply.

For a list of current Conservation Measures, and other water-saving tips, visit www.pleasantonwaterconservation.com or call our Water Conservation Hotline: (925) 931-5504


Utility Billing is responsible for:

  • Producing Billing Statements
  • Reading Water Meters 
  • Providing Utility Account Services
  • Processing and Reconciling Payments

Payments can be made:     

  • By Mail   
  • Via Auto Payment through a Checking Account   
  • By Calling the Customer Service Center at (925) 931-5500   
  • In an After-hours Drop Box at either 3333 Busch Rd. or 200 Old Bernal Ave.   
  • In Person:

    Main Office:
  • Customer Service Center
    3333 Busch Road
    Pleasanton, CA 94566
  • 925-931-5500

Operations Services - Water and Sewer Rate Documents

2018 Water Rates Notification
File Name: Water Rate Notification 2018.pdf
Revision Date: 11/8/2017
Livermore Rates Notification Letter
File Name: Rate Letter LIVERMORE JAN 2018 FINAL.pdf
Revision Date: 11/8/2017
Livermore Sewer Rates 2018
File Name: Livermore Sewer Rate 10% Reduction Notification 2018 FINAL.pdf
Revision Date: 11/8/2017