Utility Billing

Billing Schedule

The City of Pleasanton collects water meter reads approximately every eight (8) weeks to calculate charges for water usage for customer's bi-monthly water bill.  The City is geographically separated into eight (8) sections or billing groups in order to effectively collect reads on a weekly basis.  The schedule typically fluctuates between 56 and 63 days and occasionally goes as long as 70 days.  

Please contact a Customer Service Representative at 925-931-5500 or email us at osd@cityofpleasantonca.gov if you have any questions or concerns.

Utility Billing Payments can be made:

Online Citizen Self Service OR NEW! Customer Portal

By Mail City of Pleasanton  
Attention: Utility Billing 
P.O. Box 101732
Pasadena, CA 91189-1732 (Please note:  this is the Payment Processing Center address)

By Phone                 925-931-5500 (credit or debit cards only)

Auto Payment Contact the Customer Service staff to set up auto payment with your checking account.

In Person         Operations Service Center
3333 Busch Rd. 

Drop Box Operations Service Center 
3333 Busch Rd.

OR

City Hall 
200 Old Bernal
 

To learn about the discount programs the City offers to Senior or Low Income households, visit COP Discounts.docx

Water Conservation - It's For Life

For a list of current Conservation Measures, and other water-saving tips, visit www.pleasantonwaterconversation.com or call our Water Conservation Hotline at 925-931-5531.

For information on the new state legislation (SB 606 and AB 1668) for water use efficiency, visit: https://www.gov.ca.gov/2018/05/31/governor-brown-signs-legislation-establishing-statewide-water-efficiency-goals/

Operations Services - Water and Sewer Rate Documents - 2015 Rate Info

Sewer Rate Study 2015
File Name: Sewer Rate Study 2015.pdf
Revision Date: 8/10/2015
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Info
Water and Sewer Prop 218
File Name: Water and Sewer Prop 218.pdf
Revision Date: 8/10/2015
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Info
Water and Sewer Rate Agenda Report 2015
File Name: Water and Sewer Rate Agenda Report 2015.pdf
Revision Date: 8/10/2015
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Info
Water Rate Study 2015
File Name: Water Rate Study 2015.pdf
Revision Date: 8/10/2015
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Info

Operations Services - Water and Sewer Rate Documents - 2016 Rate Info

January 2016 Water Rate Notification Insert
File Name: Rate Notification Insert Jan 2016.pdf
Revision Date: 11/5/2016
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Info

Operations Services - Water and Sewer Rate Documents - 2017 Rate Info

Livermore Rates Notification Letter
File Name: Rate Letter LIVERMORE JAN 2018 FINAL.pdf
Revision Date: 11/8/2017
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Info
Livermore Sewer Rates 2018
File Name: Livermore Sewer Rate 10% Reduction Notification 2018 FINAL.pdf
Revision Date: 11/8/2017
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Info
Water Rates
File Name: Rate Notification 2017 REVISED 2016-12-07.pdf
Revision Date: 12/9/2016
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Info
Water Rates Letter
File Name: Rate Notification Letter Jan 2017 REVISED 2016-12-07.pdf
Revision Date: 12/9/2016
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Info

Operations Services - Water and Sewer Rate Documents - 2018 Rate Info

2018 DSRSD Sewer Rate Notification
File Name: Rate Notification Inserts SEWER DSRSD_051818.pdf
Revision Date: 6/1/2018
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Info
2018 Livermore Sewer Rate Notification
File Name: Rate Notification Inserts SEWER Livermore_051818.pdf
Revision Date: 6/1/2018
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Info
2018 Water Rates Notification
File Name: Water Rate Notification 2018.pdf
Revision Date: 11/8/2017
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Info
City of Livermore Sewer Rate Resolution 2018
File Name: Livermore reso.pdf
Revision Date: 6/1/2018
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Info
DSRSD Sewer Rate Resolution 2018
File Name: Reso 33-17 Local and Regional Wastewater Rates.pdf
Revision Date: 6/1/2018
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Info

Operations Services - Water and Sewer Rate Documents - 2019 Rate Info

Operations Services - Water and Sewer Rate Documents - 2019 Rate Info
File Name: PLE 0119 RATES.pdf
Revision Date: 10/26/2018
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Info