Utility Billing

The City of Pleasanton recently completed a transition to a new Utility Billing Software Program. Please visit our Utility Billing FAQ for details regarding this upgrade.

We apologize for any inconveniences this transition has caused our customers. Please contact a Customer Service Representative at 925-931-5500 if you have any questions or concerns.

BILLING UPDATES:

The City of Pleasanton is experiencing software database issues and the information provided in Utility Billing may not be accurate.  Thanks in advance for your patience as we work with the vendor to rectify these issues. 

Feel free to contact us at osd@cityofpleasantonca.gov or 925-931-5500 if you have any additional questions or concerns.

Please visit the NEW online Customer Web Portal to view your Utility Account and make payments.  Register now at www.pleasantonwater.com.  You will need your Utility Account Number and Customer I.D. to access your account.

DROUGHT EMERGENCY UPDATE: The water reduction level has lowered to a Stage 1 Shortage with a 10% water use reduction goal compared the 2013 use.  Drought surcharges will not be applied for customers that do not achieve the 10% conservation goal.  Mandatory Conservation Measures on water use remain in effect to protect our water supply.

For a list of current Conservation Measures, and other water-saving tips, visit www.pleasantonwaterconservation.com or call our Water Conservation Hotline: (925) 931-5504

 

Utility Billing is responsible for:

  • Producing Billing Statements
  • Reading Water Meters 
  • Providing Utility Account Services
  • Processing and Reconciling Payments

Payments can be made:     

  • By Mail   
  • Via Auto Payment through a Checking Account   
  • By Calling the Customer Service Center at (925) 931-5500   
  • In an After-hours Drop Box at either 3333 Busch Rd. or 200 Old Bernal Ave.   
  • In Person:

    Main Office:
  • Customer Service Center
    3333 Busch Road
    Pleasanton, CA 94566
  • 925-931-5500

Operations Services - Water and Sewer Rate Documents

2018 Water Rates Notification
File Name: Water Rate Notification 2018.pdf
Revision Date: 11/8/2017
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Info
Livermore Rates Notification Letter
File Name: Rate Letter LIVERMORE JAN 2018 FINAL.pdf
Revision Date: 11/8/2017
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Info
Livermore Sewer Rates 2018
File Name: Livermore Sewer Rate 10% Reduction Notification 2018 FINAL.pdf
Revision Date: 11/8/2017
More
Info

Operations Services - Water and Sewer Rate Documents - 2015 Rate Info

Sewer Rate Study 2015
File Name: Sewer Rate Study 2015.pdf
Revision Date: 8/10/2015
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Info
Water and Sewer Prop 218
File Name: Water and Sewer Prop 218.pdf
Revision Date: 8/10/2015
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Info
Water and Sewer Rate Agenda Report 2015
File Name: Water and Sewer Rate Agenda Report 2015.pdf
Revision Date: 8/10/2015
More
Info
Water Rate Study 2015
File Name: Water Rate Study 2015.pdf
Revision Date: 8/10/2015
More
Info

Operations Services - Water and Sewer Rate Documents - 2016 Rate Info

January 2016 Water Rate Notification Insert
File Name: Rate Notification Insert Jan 2016.pdf
Revision Date: 11/5/2016
More
Info

Operations Services - Water and Sewer Rate Documents - 2017 Rate Info

Water Rates
File Name: Rate Notification 2017 REVISED 2016-12-07.pdf
Revision Date: 12/9/2016
More
Info
Water Rates Letter
File Name: Rate Notification Letter Jan 2017 REVISED 2016-12-07.pdf
Revision Date: 12/9/2016
More
Info