Member Services
Welcome to the Pleasanton Public Library!
Library Floor Plans
Manage Your Account
To access your Library Account online, view items and due dates and manage renewals, click here.Placing and Managing Holds
For helpful information on placing and managing holds in your online account, including vacation pauses, click here.
Automatic Item Renewals
With automatic renewals, the Library system finds eligible items for renewal on your account and renews them for up to two additional loan periods. Eligible items will automatically renew three days before their due date.
Please note: the following items are ineligible for automatic renewals.
- Items that have been renewed twice
- LINK+ materials from other libraries
- Lucky Day items
- Items on hold for another patron
Manual Item Renewals
You may manually renew your items up to two additional loan periods by doing one of the following:
- Log in to your Library account online.
- Renew materials at a self-checkout station inside the Library.
You will not be able to manually renew an item if:
- The item is in the Lucky Day collection
- The item is on hold for another borrower
- The item has been recently checked out
- The item is 10 or more days overdue or fines exceed $20.00
Renew Your Card
Your Library card remains active for four (4) years. Upon expiration, it may be renewed by verifying your account information.
- Renew your library card online with link.
- Renew over the phone by calling (925) 931-3400, option 2.
- Submit renewal requests by email. Please include your Full name, Library Card Number, Current Address and Phone Number.
- Visit the Library in person to renew your membership.
Replacement Cards
Replacement Cards are available free of charge if you have lost or misplaced your card. Bring a photo ID to obtain a replacement card, please visit the Library.
Account Notifications
There are two options for account notifications:
- Sign up for email and phone notifications when you register for a Library Card. The system will notify you when your holds are ready-for-pickup, or when your items need to be returned.
- Library Elf is an additional free service to create customized account notifications, and receive email alerts before items are due.
Fees
The Library provides notifications and reminders to help you to keep your account up to date. To be contacted, please keep your email and contact information current. Below are our fees:
- The Library has contracted with the Unique collection agency to assist in recovering unreturned library materials and unpaid fees. Accounts sent to the collection agency will have a non-refundable $10 service charge added to the balance. Charges for lost or damaged items include both the replacement cost and a $5 processing fee.
- Borrowing privileges are suspended for overdue items, billed items, or fees totaling $20 or more.
- Purchasing a replacement item to eliminate the lost/damage fee is not an available option due to the cataloging processes in place with our vendors.
Library Policies
Library Policies provide information and guidance on services, protect the individual rights and freedoms of all members of the community and reflect the departmental values of integrity, customer service, collaboration, inclusiveness and innovation. Library policies are periodically reviewed and subject to Administrative or City Council approval, as noted in each policy.
- Bulletin Board Policy
- Code of Conduct
- Animals in the Library Addendum to Code of Conduct
- Collection Development Policy
- Request for Reconsideration of Materials Form
- Donations Policy
- Exhibit Space Policy
- Inclusiveness in Materials Statement
- Materials Recovery Policy
- Privacy Policy
- Public Access to the Internet Policy
- Registration of Borrowers Policy
- Volunteer Program Policy
Third-Party Vendor Privacy Policies
The Library licenses services and content from third-party vendors, each with its own privacy policies and confidentiality practices.
When you leave the Library’s website, your interactions with these services are governed by their respective privacy policies. To understand how your data is collected, stored, and used, visit the links to the privacy statements of the specific vendors listed below.
To learn more about library privacy, we invite our users to visit our Pleasanton Library Privacy Policy (under development).
Library Accounts and Online Catalog
The Library uses BiblioCore, a catalog platform by BiblioCommons, which manages user accounts and personal data. While the Library supports account updates and syncs basic info, BiblioCommons handles data independently under its own privacy policies.
The Library uses Polaris, provided by Innovative Interfaces (Clarivate), to manage accounts, borrowing, and catalog activity. The Library oversees data retention, PIN issues, and opt-in email notifications through BiblioCommons.
Library Elf is an optional, third-party tool that helps users track holds and due dates for individual library cards. Users provide their own account information, and the Library does not manage or control Library Elf’s data practices.
eBooks, Streaming Content, and Digital Resources
An educational platform offering activities for children aged 2-8, in reading, math, science, and art. ABCmouse collects personal information from users, including children, to provide and improve its services.
An online retailer providing books, electronics, and other goods. OverDrive eBook library users with Kindle devices are required to have an Amazon account, as digital titles are transferred and stored with Amazon. The Library does not control how Amazon collects, stores, or shares this data.
A genealogy research tool that provides access to a vast collection of historical records and family trees to help users trace their lineage. Ancestry collects personal information to offer personalized experiences and may share data with third parties.
A reference and marketing database offering details on businesses and residents, useful for job seekers, entrepreneurs, and researchers. AtoZ Databases collects user information to provide access and may use it for internal purposes.
A provider of library technology solutions, including self-service kiosks, enhancing the borrowing experience. Bibliotheca collects personal information to provide its services and may share data with libraries and partners.
An online tutoring service providing live academic assistance, writing feedback, and study tools for students of all ages. Brainfuse collects personal information to provide tutoring services and may share data with educational institutions.
A program offering library cardholders free or discounted passes to museums, science centers, and other cultural attractions. Discover & Go collects personal information to manage reservations and may share data with participating venues.
A provider of research databases, e-journals, magazine subscriptions, and eBooks, supporting academic and public library research needs. EBSCO collects personal information to provide access to its databases and may share data with affiliated institutions.
A general knowledge encyclopedia offering articles, biographies, and multimedia content across a range of subjects. Encyclopedia Britannica collects personal information for account management and may share data with partners.
A technology solution used in libraries for computer and print management, facilitating public access to computers and printing services. Envisionware collects personal information to manage library services and may share data with the affiliated library.
A database specializing in military records, providing access to documents, photos, and personal stories of those who served in the armed forces. Fold3 collects personal information to provide access to its records
A genealogical research database providing access to U.S. census records, family histories, and other historical documents. Heritage Quest is powered by ProQuest, which collects personal information to provide access to its services and may share data with affiliated institutions.
A streaming service providing access to a diverse collection of films, documentaries, and educational videos. Kanopy collects personal information to provide its services and may share data with content providers and partners.
A daily newspaper serving the San Francisco Bay Area, covering local, national, and international news. Mercury News collects personal information for subscription management and may share data with affiliates.
A digital distributor of eBooks, audiobooks, and videos, accessible via the Libby app. OverDrive provides access to the Library’s digital collection, including eBooks and audiobooks. Library members access OverDrive using their library card credentials, but the Library does not store or manage detailed activity records within OverDrive. While OverDrive collects usage data, the Library does not track individual reading history beyond checkouts visible in the member’s library account.
A service that offers patron authentication and library card registration solutions, enhancing user access to library resources. Quipu collects personal information to provide its services and may share data with affiliated libraries.
An digital platform with access to popular newspapers and magazines. PressReader collects personal information to provide its services and may share data with publishers and partners.
A language-learning platform offering courses in over 150 languages, including interactive lessons and pronunciation analysis. Pronunciator collects personal information to customize learning experiences and may share data with affiliated institutions.
A comprehensive treasury of American genealogical sources, rich in unique primary sources, local and family histories, and finding aids. ProQuest collects personal information to provide access to its services and may share data with affiliated institutions.
Customer Service Tools
An email marketing service that enables users to design and send email campaigns, manage subscriber lists, and analyze campaign performance.
Mailchimp collects personal information to provide its services and may share data with third-party partners.
An online survey platform that allows users to create, distribute, and analyze surveys. SurveyMonkey collects personal information to provide and improve its services and may share data with third-party service providers.
Zendesk Help Desk software manages library user inquiries and support requests submitted to the library’s website. The Library determines what information is collected in support tickets and limits personal data requests to what is necessary for assistance. While Zendesk retains support interactions, the library ensures that inquiries are managed according to internal retention policies of 60 days.
Facility Software
The Library uses SenSource to track foot traffic without recording video. It operates at Privacy Level Two (maximum privacy) and may be temporarily set to Level Zero (individuals visible, not recorded) for troubleshooting, then reset. Maintenance is done outside open hours when possible.
Internet and Mobile Devices
A web analytics service offered by Google that tracks and reports website traffic, providing insights into user behavior. Google Analytics collects data to analyze website usage and may share aggregated information with third parties.
Lightweight laptops running Google’s Chrome OS, designed for web-based tasks and integrated with Google services. Google collects personal information to provide and improve its services and may share data with third-party partners.
Portable devices that provide wireless internet access using T-Mobile’s cellular network, allowing users to connect multiple devices to the internet.
T-Mobile collects personal information to provide and manage its services and may share data with affiliates and service providers.
Volunteer Program
Better Impact platform is used for volunteer registration and scheduling. Volunteers register themselves, and their information, which includes contact information and hours served, and is stored within Better Impact. However, it is only accessible to City staff and retained until the volunteer service is discontinued. Volunteers are encouraged to review Better Impact’s privacy settings to manage their personal data.
Social Media Platforms
A social media platform that allows users to create profiles, share content, and connect with others. Facebook collects personal information to personalize user experience and may share data with affiliates and advertisers.
A photo and video-sharing social networking service owned by Facebook, enabling users to share media and interact with others. Instagram collects personal information to enhance user experience and may share data with affiliates and advertisers.
A short-form video-sharing app that allows users to create and share 15-second videos on various topics. TikTok collects personal information to provide and improve its services and may share data with third-party partners.