CITY OF PLEASANTON

Americans with Disabilities Act (ADA)

GRIEVANCE PROCEDURE

PURPOSE

The City of Pleasanton is committed to ensuring that people with disabilities are able to take part in, and benefit from, the whole range of public programs, services, and activities offered by the City.  The City continues to modify its facilities, programs, policies, or practices, as necessary, to ensure such access is provided.

Title II of the Americans with Disabilities Act (ADA) requires that public entities adopt and publish grievance procedures to assure the prompt and equitable resolution of complaints.  The purpose of this ADA grievance procedure is to resolve as promptly as possible any problems, complaints, or conflicts related to the City’s ADA compliance without the need for the complainant to resort to other remedies available under the law.

Please note: This procedure applies only to the property, programs, and services of the City of Pleasanton.  For information or assistance with regard to private property, please contact, the City’s Chief Building Official, at (925) 931-5303.

GRIEVANCE PROCEDURE

1. WHEN SHOULD A GRIEVANCE BE FILED?

    

   Before filing a grievance, you may seek informal resolution by contacting the ADA Coordinator.  The City encourages, but does not require, an attempt to resolve concerns informally prior to filing a formal grievance.  If your informal concern is not resolved in a timely manner, you have the right to file a formal grievance under this procedure.

    

   You are encouraged to file your grievance within 30 days of the date you become aware of any alleged discrimination or access violation.  If reasonable circumstances prevent you from filing your grievance within that time period, the City may accept your grievance later than 30 days after the alleged incident(s).  Failure to report an alleged violation within 180 days may impact your ability to redress your grievance.

    

2. WHAT SHOULD THE GRIEVANCE INCLUDE?

    

   You may file your grievance on the attached form (Attachment 2).  If you choose not to use the form, your grievance may be filed either in writing or verbally and must include the following information:

    

   1. Your name, address and telephone number.If a representative is filing the grievance on your behalf, his or her name, address and telephone number must also be included.
   2. A description of the offending behavior(s) or action(s) or violation(s).
   3. The date(s), time(s) and location(s) of the incident(s).
   4. If the incident(s) involved a City of Pleasanton employee(s), his or her name(s) should be included, if available.
   5. The name(s) and contact information of witnesses, if any.
   6. The remedy you desire.
   7. Your signature or the signature of your authorized representative.

       

      The City will make every reasonable effort to ensure that confidentially is maintained throughout the complaint and investigation process, to the extent consistent with the law, adequate investigation, and appropriate corrective action.

       

3. WHERE SHOULD I SUBMIT MY GRIEVANCE?

    

   You may file your grievance with the City’s designated ADA Coordinator.  The ADA Coordinator’s name, office address and telephone number is:

    

   Kathleen Yurchak, ADA Coordinator

   City of Pleasanton

   P.O. Box 520, 3333 Busch Road

   Pleasanton, CA  94566

   (925) 931-5506 - phone

   (925) 931-5595 – fax

   kyurchak@cityofpleasantonca.gov – email

    

4. WHAT CAN I DO IF I AM NOT SATISFIED WITH THE RESULTS OF THE CITY’S INVESTIGATION?

If you are not satisfied with the results of the investigation, you may submit a verbal or written appeal within 20 days of your receipt of the findings.  Your appeal should detail the reasons you believe the findings to be in error.  You will receive a response within 20 days of the day you submit your appeal.

Your appeal should be directed to the Assistant City Manager (see contact information in Attachment 1).  A written response to the appeal will be issued within 20 days.

Using this grievance procedure is not a prerequisite to pursuing any of your other remedies.  However, in the interest of a prompt resolution of alleged discrimination, the City encourages you to use this procedure in addition to any other available remedies you may choose.