Utility Billing

**NEW WATER & SEWER RATES BELOW**

Billing Schedule

The City of Pleasanton collects water meter reads approximately every eight (8) weeks to calculate charges for water usage for customer's bi-monthly water bill.  The City is geographically separated into eight (8) sections or billing groups in order to effectively collect reads on a weekly basis.  The schedule typically fluctuates between 56 and 63 days.  

Please contact a Customer Service Representative at 925-931-5500 or email us at osd@cityofpleasantonca.gov if you have any questions or concerns.

Office Hours are 7:00 a.m. to 4:00 p.m.

Utility Billing Payments can be made:

Online Citizen Self Service OR SEW Customer Portal

By Mail City of Pleasanton  
Attention: Utility Billing 
P.O. Box 101732
Pasadena, CA 91189-1732 (Please note: this is the Payment Processing Center address)

By Phone                 925-931-5500 (credit or debit cards only) 24 hours/7 days

Auto Payment Contact the Customer Service staff to set up auto payment with your checking account.

In Person Public Works
3333 Busch Rd. 

Drop Box Public Works
3333 Busch Rd.

OR

City Hall 
200 Old Bernal

   

To learn about the discount programs the City offers to Senior or Low Income households, visit: COP Discounts.docx

If you need assistance in paying your utility bill please click this link to see if you are eligible and apply.

Smart Energy Water System (SEW) Customer Portal

This portal allows you to make your payments online and check your water consumption data! Click the image to go to the portal and register your account!

Smart Energy Water System (SEW) Customer Portal - This portal allows you to make your payments online and check your water consumption data! Click the image to go to the portal and register your account!

Click HERE to learn How to Register your account for the SEW Customer Portal or watch this video: 

 

Citizen Self Service Portal

This portal allows you to pay your water bill.

Click HERE to go to the portal and pay your bill!

 

If you need assistance accessing the portals, please contact the Customer Service Center at 925-931-5500 or by email at osd@cityofpleasantonca.gov

How to Read your Bill

How to Read a Manual Meter

How to Read a Digital Meter

2022 Annual Water Quality Report(s)

The City of Pleasanton is pleased to distribute Pleasanton's and Castlewood's Annual Water Quality Report to its customers. The Report provides important information about where your water comes from and the work we perform each day to assure the water delivered to your tap is safe to drink.  It also provides data about what is in your drinking water and how water quality tests on your drinking water compare to federal and state drinking water standards. To review the reports, click the attached reports:

Operations Services - Current Rates

Pleasanton 2023 Water and Recycled Water Report
File Name: Pleasanton 2023 Water and Recycled Water Report v5 FINAL.pdf
Revision Date: 8/9/2023
More
Info

Operations Services - Current Rates - 2022-2023 Sewer Rate Info

2023 City of Livermore Sewer Rate Sheet
File Name: Rate Notification Inserts SEWER_Livermore_2023.pdf
Revision Date: 7/24/2023
More
Info
2023 DSRSD Sewer Rate Sheet
File Name: Rate Notification Inserts SEWER DSRSD 2023.pdf
Revision Date: 7/24/2023
More
Info

Operations Services - Current Rates - 2023 Water Rate Info

2023 Water Rates
File Name: Rate Notification Inserts Water_02012023 (1).pdf
Revision Date: 1/25/2023
More
Info
2022 Drought Rate Notification
File Name: Drought Rate Table.pdf
Revision Date: 3/31/2022
More
Info

Water & Sewer Rates Archive

Section UL

Annual Water Quality Report

2022 Annual Water Quality Report
File Name: awqr22.pdf
Revision Date: 5/17/2023
More
Info

2022 Water Rate Info

2022 DSRSD Sewer Rate Sheet
File Name: SEWER_RATE_DSRSD_2022.pdf
Revision Date: 7/21/2022
More
Info
2022 City of Livermore Sewer Rate Sheet
File Name: SEWER_RATE_LIVERMORE_ 2022.pdf
Revision Date: 5/13/2022
More
Info
2022 Water Rate Notification
File Name: Rate Notification Inserts Water 2022.pdf
Revision Date: 11/23/2021
More
Info

2021 Rate Info

2021 City of Livermore Sewer Rate Notification
File Name: Rate Sheet LIVERMORE July 2021 Sewer.pdf
Revision Date: 10/7/2021
More
Info
2021 DSRSD Wastewater Rate
File Name: DSRSD Jul 21 Sewer Rate Sheet.pdf
Revision Date: 10/7/2021
More
Info

2020 Rate Info

2020 City of Livermore Sewer Rate Notification
File Name: FY21 Livermore_Rate Notification Inserts Wastewater.pdf
Revision Date: 6/2/2020
More
Info
2020 City of Livermore Wastewater Rate Ordinance #2095
File Name: City of Livermore Ordinance_Jan 2021 Wastewater Rates.pdf
Revision Date: 6/2/2020
More
Info
2020 DSRSD Wastewater Rate Notification
File Name: FY21 Wastewater Rate Notification_DSRSD customers.pdf
Revision Date: 6/2/2020
More
Info
2020 Water Rates Notification
File Name: Rate Notification Inserts Water 2020.pdf
Revision Date: 1/6/2020
More
Info
2019 DSRSD Wastewater Rate Resolution 33-17
File Name: Reso 33-17 Local and Regional Wastewater Rates.pdf
Revision Date: 6/1/2019
More
Info
2020 Zone 7 Water Rate Resolution
File Name: Attachment 3_10-17-18_9 Z7 rates.pdf
Revision Date: 12/28/2018
More
Info

2019 Rate Info

2019 DSRSD Sewer Rate Notification
File Name: Rate Notification Inserts SEWER_DSRSD.pdf
Revision Date: 6/6/2019
More
Info
2019 City of Livermore Wastewater Rate Notification
File Name: Rate Notification Inserts SEWER_Livermore 2019.pdf
Revision Date: 5/25/2019
More
Info
2019 City of Livermore Wastewater Rate Resolution 17-195
File Name: Ruby Hills resolution 12-11-17.pdf
Revision Date: 5/15/2019
More
Info
2019 Water Rates Notification
File Name: PLE 0119 RATES.pdf
Revision Date: 1/1/2019
More
Info

2018 Rate Info

2018 DSRSD Sewer Rate Notification
File Name: Rate Notification Inserts SEWER DSRSD_051818.pdf
Revision Date: 6/1/2018
More
Info
2018 Livermore Sewer Rate Notification
File Name: Rate Notification Inserts SEWER Livermore_051818.pdf
Revision Date: 6/1/2018
More
Info
City of Livermore Sewer Rate Resolution 2018
File Name: Livermore reso.pdf
Revision Date: 6/1/2018
More
Info
DSRSD Sewer Rate Resolution 2018
File Name: Reso 33-17 Local and Regional Wastewater Rates.pdf
Revision Date: 6/1/2018
More
Info
2018 Water Rates Notification
File Name: Water Rate Notification 2018.pdf
Revision Date: 11/8/2017
More
Info

2017 Rate Info

Livermore Rates Notification Letter
File Name: Rate Letter LIVERMORE JAN 2018 FINAL.pdf
Revision Date: 11/8/2017
More
Info
Livermore Sewer Rates 2018
File Name: Livermore Sewer Rate 10% Reduction Notification 2018 FINAL.pdf
Revision Date: 11/8/2017
More
Info
Water Rates
File Name: Rate Notification 2017 REVISED 2016-12-07.pdf
Revision Date: 12/9/2016
More
Info
Water Rates Letter
File Name: Rate Notification Letter Jan 2017 REVISED 2016-12-07.pdf
Revision Date: 12/9/2016
More
Info

2016 Rate Info

January 2016 Water Rate Notification Insert
File Name: Rate Notification Insert Jan 2016.pdf
Revision Date: 11/5/2016
More
Info

2015 Rate Info

Sewer Rate Study 2015
File Name: Sewer Rate Study 2015.pdf
Revision Date: 8/10/2015
More
Info
Water and Sewer Prop 218
File Name: Water and Sewer Prop 218.pdf
Revision Date: 8/10/2015
More
Info
Water and Sewer Rate Agenda Report 2015
File Name: Water and Sewer Rate Agenda Report 2015.pdf
Revision Date: 8/10/2015
More
Info
Water Rate Study 2015
File Name: Water Rate Study 2015.pdf
Revision Date: 8/10/2015
More
Info