**NEW WATER & SEWER RATES BELOW**
Billing Schedule
The City of Pleasanton collects water meter reads approximately every eight (8) weeks to calculate charges for water usage for customer's bi-monthly water bill. The City is geographically separated into eight (8) sections or billing groups in order to effectively collect reads on a weekly basis. The schedule typically fluctuates between 56 and 63 days.
Please contact a Customer Service Representative at 925-931-5500 or email us at osd@cityofpleasantonca.gov if you have any questions
or concerns.
Office Hours are 7:00 a.m. to 4:00 p.m.
Utility Billing Payments can be made:
Online Citizen Self Service OR SEW Customer Portal
By Mail City of Pleasanton
Attention: Utility Billing
P.O. Box 101732
Pasadena, CA 91189-1732 (Please note: this is the Payment Processing Center address)
By Phone 925-931-5500 (credit or debit cards only) 24 hours/7 days
Auto Payment Contact the Customer Service staff to set up auto payment with your checking account.
In Person Operations Service Center
3333 Busch Rd.
Drop Box Operations Service Center
3333 Busch Rd.
OR
City Hall
200 Old Bernal
To learn about the discount programs the City offers to Senior or Low Income households, visit: COP Discounts.docx
If you need assistance in paying your utility bill please click this link to see if you are eligible and apply.
https://www.csd.ca.gov/lihwap
