Dog Licenses are available at the Customer Service Center.  Please see the Dog License Application for more information.

Please contact our Customer Service Center at (925) 931-5500 to report a street light that is out or not functioning properly.  For issues with traffic signals, please contact the Traffic Engineering Department at 925-931-5650.  Depending on the nature of the street light issue, it may take up to 10 business days to make the repair.

Please contact our Customer Service Center at 925-931-5500 or

Download the Mobile Citizen App via Goolge Plan  or

Download the Mobile Citizen App via I-Tunes

The Operations Services Department Mobile Citizen Phone Application is a specialized work request application available to customers who have a Smart Phone. The application allows users to create requests for problems within Pleasanton, such as potholes, graffiti, leaking water hydrants, etc. The request can contain photos, GPS coordinates, the address of a problem as well as comments. The citizen receives an automated e-mail notification about the request status & can view information on a map included in the application. Please visit the Operations Services Department main page to download the application now.

Please contact the Pleasanton Police Department at (925) 931-5100 to report graffiti vandalism. We will be notified by the Police Department if clean-up efforts are needed.

Contact the Operations Service Center at (925)931-5500 during normal business hours, Monday through Friday from 7:00 a.m. to 3:30 p.m. Emergency service is available 24 hours a day, 365 days of the year by calling Pleasanton Police Dispatch at (925) 931-5100.

Sewer lines are cleaned all year long to prevent the spillage and clean up associated with a plugged sewer main. If a problem occurs with a sewer line, the line is evaluated to find the source of the problem. When appropriate, a sewer line or drainage basin will be placed on the "bad spot" list to be cleaned on either a monthly, bi-annual or annual basis. When possible, repairs or design modifications are made so that these "bad spots" can be put on a normal cleaning schedule.

The Sewer Division operates and maintains ten sewer lift stations. Over half of must be pumped at least once before it reaches the Dublin San Ramon Services District treatment plant. The treated water is either discharged through the Livermore Amador Valley Waste Management Authority (LAVWMA) export pipeline to San Leandro and then San Francisco Bay, or treated to be used as Recycled Water for irrigation purposes. 

The flow from our pump stations and other information regarding the system is monitored by radio telemetry. Information such as flow, pump run time, power usage, and many other parameters are collected using Supervisory Control and Data Acquisition (SCADA) software. The central SCADA computer monitors the system and, if necessary, can be used to control the pump stations. It also has the ability to page standby personnel during emergency conditions.

Most of the major repair work and sewer line replacement is contracted out. Time permitting; the Division completes smaller sewer main repairs usually less than ten feet deep or twenty feet long. The Division is capable of making these repairs from start to finish.  The Street Division does the final asphalt repair.

Responsibility for house laterals belongs to the property/homeowner.  Section 15.32.100 “Maintenance Responsibility” of the City of Pleasanton Municipal Code states "the City shall maintain all trunk sewers. Maintenance of side sewers and service laterals shall be the responsibility of the property owner served by such sewers."  The Sewer Division is available 24 hours a day to check sewer main lines and answer questions about where a problem is occurring. Contact the Customer Service Center at (925) 931-5500 during business hours or (925) 931-5100 after 3:30 p.m. and on weekends for assistance.

Your new Account Number is reflected at the top of your new statement under your name and service address.  This number is the same as the Location Number that has been reflected on your previous billing statements.  For all customers who utilize their financial institution's bill pay feature, please update the remittance address to ensure that your payment is processed correctly and in a timely manner.  If you have any questions, please contact the Customer Service Center at (925) 931-5500.

Yes, please call the Customer Service Center at (925) 931-5500 to start or stop your water service. New customers without any prior water account history with the City of Pleasanton will be subject to a refundable $200 deposit that will be collected at the time the customer calls to start service.

The Customer Service Center has recently moved into a new utility billing software,changing the look of our billing statements.  A mailer was sent to all City of Pleasanton account holders detailing the changes to the statement.  Please contact the Customer Service Center at (925) 931-5500 if you require assistance in reading or understanding the new statement.

Account Number - Your Utility Billing Account Number has changed.  Please see the new number at the top of your billing statement under your name and service address.

Remittance Address for Payment :

City of Pleasanton, P.O. Box 101732, Pasadena, CA 91189-1732

For all customers who utilize their financial institution's bill pay feature, please update the remittance address to ensure that your payment is processed correctly and in a timely manner.

Accepted Forms of Credit Card Payment - We now accept Discover Card payments, along with Visa and MasterCard.

Auto Payment/EFT Option - You may enroll in Auto Payment/EFT for your Account by contacting one of our Customer Service Representatives at (925) 931-5500 with your Bank Routing Number and a Checking Account Number. Currently, Auto Payment is completed 10-14 days after the issuance of your billing statement.

Zone 7 is a public agency with elected board members that is responsible for supplying treated drinking water to retailers serving approximately 220,000 people in Pleasanton, Livermore, Dublin and, through special agreement with the the Dublin San Ramon Services District, to the Dougherty Valley area.  They also supply untreated water for irrigation of 3,500 acres, primarily South Livermore Valley vineyards, and provide flood protection to all 425 square miles of eastern Alamedy County.

• Mailing address:  100 North Canyons Parkway, Livemore, CA 94551
  
• General phone number:  (25) 454-5000
  
• Website:  www.zone7water.com
  

Please click on this link to see eligibility and apply for financial assistance. 

Find Assistance (ca.gov)

Paying My Water Bills (ca.gov)

You may pay your utility bill for water/sewer a number of ways:

• Online Customer Web Portal
• Your financial institution's online bill pay
• By Visa, Mastercard or Discover, by calling our Customer Service Center at (925) 931-5500
• By mail, City of Pleasanton, P.O. Box 101732, Pasadena, CA 91189-1732
• In person at either of our payment locations:
  • Main Office – 3333 Busch Rd, Pleasanton
  • (M-F, 7:00 a.m. - 4:00 p.m.)*
  • 200 Old Bernal Ave, Pleasanton*

*After-hours Drop Boxes are located here for your convenience.

The Customer Service Center has a new Online Web Portal for our Utility Customers.  You may register online at www.pleasantonwater.com to access your account history and billing statements.  The Portal accepts payments through Discover, Visa or Mastercard as well.

In order to view your account online, please have your Account Number and Customer I.D. ready. 

For directions on how to Register for the Web Portal, please click HERE

Currently, the City of Pleasanton offers two discounts to water customers:

• Low Income Discount – 30% discount on Pleasanton charges for those customers currently participating in PG&E’s CARE Program*

*Proof of Enrollment in PG&E CARE Program required (Copy of Bill)

• Senior Discount – 20% discount on Pleasanton charges for those customers who are primary account holders and 65 years** of age or older.

These discounts are applicable for each billing cycle when water consumption does not exceed 30 units.  Only one discount can be applied per customer account.

Please contact the Operations Services Department Drought Call Center at 925-931-5504 for information on how you can read your water meter.

Please note: The Leak Adjustment Program is currently suspended under the water shortage declaration by the State of California.

Review the attached requirements and submit the Utility Bill Leak Adjustment Request form to osd@cityofpleasantonca.gov

Please contact the Customer Service Center at (925) 931-5500 approximately 30 minutes in advance to have a Utilities Division representative visit the home and turn off the water at the meter. We respectfully request that you do not attempt to turn the water off at the meter, as the unit belongs to the City of Pleasanton and any costs to repair damage to the meter or it’s supporting structures will be the responsibility of the property owner.

The water that goes down a sink or toilet in your home or business flows to a wastewater treatment plant where it is treated and filtered is part of a sanitary sewer.

Water that flows down driveways and streets and into a gutter goes into a storm drain, which flows directly to a lake, river or the ocean is a storm drain. This water may pick up pollutants along the way, which are never treated.  It is important to not put anything other than water down the storm drain. 

Learn how to read your water meter, and use it to detect water leaks here:

• How to read your digital meter
• How to read your manual meter

To detect a water leak, please begin at your water meter. To see how to use your water meter to detect leaks, please see "How do I read my Water Meter?".

For information on detecting common household leaks, please visit: Indoor and Outdoor Leaks

For notification of suspected leaks on your property, sign up for the new customer portal at https://pleasantonwater.smartcmobile.com/portal/, and select “Leak Alert” under the “Settings” tab.  In addition, you can view your water use and pay your bills online or through the mobile app. (See the Customer Portal & Mobile App Register Information document for instructions on how to set up your account today!)

Nonpoint source pollution generally results from land runoff, precipitation, atmospheric deposition, drainage, seepage or hydrologic modification. The term "nonpoint source" is defined to mean any source of water pollution that does not meet the legal definition of "point source" in section 502(14) of the Clean Water Act. That definition states:
The term "point source" means any discernible, confined and discrete conveyance, including but not limited to any pipe, ditch, channel, tunnel, conduit, well, discrete fissure, container, rolling stock, concentrated animal feeding operation, or vessel or other floating craft, from which pollutants are or may be discharged. This term does not include agricultural storm water discharges and return flows from irrigated agriculture. More information is available through the EPA website.

Most soap contains phosphates and other chemicals that harm fish and water
quality. The soap, together with the dirt and oil, brake dust washed from
cars, flows into nearby storm drains which run directly into lakes, rivers
or marine waters. The phosphates from the soap cause excess algae to
grow and harm water quality. As algae decay, the process uses up oxygen in the water that fish need.

Pursuant to our National Pollution Discharge Elimination System permit,
fleet or mass car washing, or commercial vehicular waste water may not
enter the storm drainage system.  Charity car washes fall into this category due to the car volume.

For Water Conservation and Drougt Regulations, please click here

Disposing of pool, spa, and fountain water:

• Disposing of pool, spa, and fountain water to the sanitary sewer system is the only disposal method allowed.

Disposing of filter rinse water:

• If you have a cartridge type filter these should be cleaned in a sink or  on a landscaped area where the water will not run into the street.
  Diatomaceous earth (DE) filters: ensure that the DE is captured prior to discharge. The DE should never enter the storm drain system as it is hazardous to the beneficial waterborne insects.
  

As a result of its 1998 assessment of water bodies in the Bay Area, the
Regional Board listed San Francisco Bay as impaired due to the following
pollutants: diazinon, mercury, polychlorinated biphenyls (PCBs), copper,
nickel, chlordane, DDT, dieldrin, and selenium. The U.S. EPA subsequently
added dioxin-like compounds as one of the bay’s impairing pollutants; listed
several creeks in Alameda County as impaired by Diazinon.

Pollutants of Concern:
Mercury
Much of the mercury that runs into the Bay is a remnant of the historic use
of mercury in gold mining operations. Bacterial and chemical processes in
the Bay cause Mercury concentrations to increase or "bio-accumulate" in the
bodies of animals high in the food web. As a result, fish consumption
advisories suggest that humans, particularly children and pregnant women,
limit consumption of fish from San Francisco Bay to avoid harm to
developing nervous systems.

Polychlorinated Biphenyls or PCBs
PCBs were used in the past in a number of industrial and commercial
applications, most importantly as coolants, lubricants, and insulators in
electrical equipment. Although new uses are banned, PCBs continue to pose
a serious risk due to their persistence in the environment. PCBs are listed by
US EPA as a potential carcinogen, and are suspected of having negative
effects on the human immune, reproductive, nervous, endocrine, and
digestive systems. As with Mercury, PCBs pose human health risks because
they accumulate in fish tissue.

Diazinon
Diazinon is a widely used insecticide. It has been found in streams and storm
drains throughout the Bay Area and California, often in concentrations toxic
to aquatic life. It is also highly toxic to birds and other wildlife. Although a
very small percentage of the amount that is applied finds its way into urban
runoff, this is still enough to raise concerns about aquatic health.

Copper
At low concentrations, copper is beneficial to aquatic life, but at higher
concentrations can be extremely toxic to aquatic life; this toxicity can occur
at levels that are not harmful to humans. This metal finds its way down
storm drains through runoff from building materials such as roofs, and roads
where copper is released from the brake pads of cars.

Go directly to the ACCWP Page.

Urban Stormwater Runoff

• Keep litter, pet wastes, leaves, and debris out of street gutters and storm drains--these outlets drain directly to streams and wetlands.
• Apply lawn and garden chemicals sparingly and according to directions.
• Dispose of used, antifreeze, paints, and other household chemicals properly, not in storm sewers or drains. Most vehicle fluids can be recycled. Check for your nearest oil recycler.
• Use a dry clean up method to clean up spilled brake fluid, oil, grease, and antifreeze. Do not hose them into the street where they can eventually reach local streams and the bay.
• Control soil erosion on your property by planting ground cover and stabilizing erosion-prone areas.
• Have your septic system inspected and pumped, at a minimum, every 3-5 years so that it operates properly.
• Purchase household detergents and cleaners that are low in phosphorous to reduce the amount of nutrients discharged into our streams and coastal waters.
• Limit the amount of impenetrable surfaces in your landscape. Use permeable paving surfaces such as wood decks, bricks, and concrete lattice to let water soak into the ground.
• Allow thick vegetation or buffer strips to grow along waterways to slow runoff and soak up pollutants. Plant trees, shrubs, and ground cover. They will absorb up to 14 times more rainwater than a grass lawn and don't require fertilizer.
• Use natural alternatives to chemical fertilizers and pesticides. If you must use chemicals, test your soil to determine the right amount.
• Don't hose down driveways or sidewalks. Dry sweeping paved areas, along with careful trash disposal, are simple, effective pollution reducers.
• Gutters and down spouts should drain onto vegetated or gravel- filled seepage areas - not directly onto paved surfaces. Splash blocks also help reduce erosion.
• Divert runoff from pavement to grassy, planted or wooded areas of your property, so stormwater can seep slowly into the ground.
• Compost grass clippings and leaves. Never allow them to wash into roadways where they will reach storm drains.
• Get involved in the planning and zoning process in your community. That's where the decisions are made that shape the course of development and the future quality of our environment.
• Place litter, including cigarette butts, in trash receptacles. Never throw litter in streets or down storm drains.
• Properly dispose of household hazardous wastes.
• Recycle all used motor oil by taking it to a service station or local recycling center.
• Animal wastes contain bacteria and viruses that contaminate shellfish and cause the closing of bathing areas. Pet owners should pick up after their pets and dispose of the wastes in the garbage or toilet.
• Wash your car on the grass so soapy water soaks into the ground. Use a hose nozzle to prevent water from running when not in use.