The City of Pleasanton, California

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FAQ

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  • Animal Control
    • Should I call the police department if my pet is ill or injured?

      If your pet becomes ill or injured call your veterinarian or the one nearest to you. After normal business hours, on weekends or holidays call a local emergency clinic at Vetcare Emergency & Specialist Care Center or SAGE.

    • How do I report a dead animal?

      Dead animals found in a roadway, park or any public place should be reported to the Pleasanton Police Department at (925) 931-5100. If your pet dies, contact your veterinarian to arrange services at your expense or take it to the East County Animal Shelter for disposal.

    • What is the ‘pooper scooper’ law?

      Pleasanton Municipal Code requires that you clean up after your dog (when in public) by immediately removing any feces left by the animal and disposing of it in a sanitary manner.  The code also states that you must be prepared to pick up feces, so carry something with you.

      First time offenders may be given a warning, receive a courtesy citation, or be issued an administrative citation. Administrative Citations carry a fine of $100 for a first offense to $750 for the fourth and any subsequent offenses.

    • Do I have to report an animal bite?

      Yes. State law (Title 17.CCR 2606) requires reporting domestic animal bites to the police department. The biting animal must be quarantined for 10 days and a report must be given to the Alameda County Vector Control Services within 48 hours to monitor the animal for rabies.

      If you or your pets are bitten by a wild animal, containment and rabies testing of the wild animal is recommended. Since rabies testing involves examination of the biting animal’s brain, the wild animal must be euthanized and refrigerated (not frozen) prior to testing. If the biting animal cannot be located, you will be referred to your doctor and you may need post-exposure rabies shots.

      Pets bitten by wild animals may need to be quarantined if the wild animal cannot be located for rabies testing. If your pet is currently vaccinated against rabies the quarantine period is one month.  If your dog/cat is not currently vaccinated against rabies, the quarantine is six months.

    • What happens in an animal quarantine?

      If an animal needs to be quarantined they must be properly confined in a place where its health can be monitored. This quarantine may be at the animal’s home, vet hospital, or the East County Animal Shelter as determined by the Animal Services Officer. This decision is based on several details, including whether the animal is vaccinated against rabies and if the animal can be securely confined at home.

    • Why should I care about rabies?

      Rabies is a serious disease that can be fatal if untreated. Each year several animals in the Tri-Valley area have tested positive for the rabies virus. The most common carriers of rabies are raccoons, skunks, bats and other rodents. Pets that have not been vaccinated against rabies can come down with the disease and pass it on to people or other animals. Pets that are bitten by wild animals are required to be quarantined to monitor for the disease.

    • How does the Pleasanton Police Department handle barking dogs?

      Dog barking is the most common complaint received by Animal Services (Animal Control).The complaints are first addressed by issuing a Courtesy Citationto the dog owner. It’s helpful if the officer can speak with the reporting person so they can ask specific questions. The identity of the reporting person is kept confidential in this process. For first time complaints we are simply educating the dog owner and making them aware of the barking problem. The officer will give the dog owner information on dog barking.

      If the complaint is not resolved with Courtesy Citations and education, a citizen may ask that an Administrative Citation be given to the dog owner. This citation is a form of citizen’s arrest and requires the signature of the person filing the complaint. This may require the person who filed the complaint to appear before a hearing officer to support the complaint.

      Administrative Citations carry a fine ($100 for a first offense to $750 for fourth and subsequent offenses) that must be paid within 30 days from the date of the citation. The dog owner has a right to contest the citation by requesting a hearing. To request a hearing the dog owner must complete a Request for Hearing Form available at the City Clerk’s office.

    • I found a stray animal, what should I do?

      Stray or lost/found animals should be reported to the Pleasanton Police Department at (925) 931-5100. An officer will respond to evaluate the animal and the situation. If we can determine ownership we will reach out to the owner in an effort to return the animal. Other animals will be taken to the East County Animal Shelter.

    • What can I do about feral cats?

      The Pleasanton Police Department does not offer trapping services for feral cats (or other problematic wildlife). Humane traps can be purchased or rented through a variety of sources. Trapped cats must be taken to the East County Animal Shelter. When attempting to trap a feral cat please follow these recommendations:

      1. Do not set the trap at night. You are much for likely to trap wildlife if you attempt to trap at night. Wildlife cannot be trapped without a tag number issued by the Department of Fish and Wildlife.

      2. Cover the trap with a blanket or towel to help keep the cat calm. Ensure the trap is protected from the elements.

      3. The trap may only be set on your personal property or with written consent of the property owner and must be checked/emptied a minimum of once daily.

      4. Tell your neighbors that you intend to trap cats so they can keep their cats inside and are wearing proper identification.

    • Do I have to license my dog?

      Yes. The Pleasanton Municipal Code (PMC) states that any person having a dog over four months old shall obtain a dog license for each dog. If the dog is brought into the area after it is four months old, the owner has 10 days to get the license and must continue to be licensed as long as ownership continues (on an annual basis). These documents will be required when you apply for a dog license:

      • Dog License application available at the front desk of the Pleasanton Police Department or the Utility Billing Department
      • A copy of spay/neuter certificate (if applicable) to qualify for a reduced fee. This will only be required once.
      • A copy of the dog’s rabies vaccination certificate from a licensed veterinarian as required by PMC
      • Payment – please see below

      Dogs can be licensed for one, two or three years based on the date the dog’s rabies vaccination expires. License fees are based on the term of the license and whether or not the dog is spayed/neutered. Payments can be made via mail by check or money order only – payable to the City of Pleasanton. In person payments can be made by cash, check, Visa and MasterCard. Applications should be turned into the City of Pleasanton Utility Building Department.

      • Spayed females/Neutered males:
        • $3.50 for one year
        • $6.50 for two years
        • $9 for three years
      • Intact females/Intact males:
        • $7 for one year
        • $13 for two years
        • $18 for three years
    • What is the leash law in Pleasanton?

      Whether licensed or unlicensed, friendly or timid, big or small – all dogs must be on a leash when in public. The Pleasanton Municipal Code prohibits dogs at large. The only exception to this law is for dogs that are herding (more details about this exception are in the code).

    • What can I do about wildlife in my backyard?

      If you are experiencing nuisance wildlife problems contact Alameda County Vector Control, to evaluate the nuisance. Under state law, nuisance wildlife cannot be relocated. Even when an animal is legally trapped, it must be released onsite or euthanized immediately. There are several requirements that must be met in order to legally trap wildlife under Title 14.CCR 465.5 (Use of Traps). Since most of these requirements would be difficult for most people to address it’s best to work with Vector Control. They offer information on non-lethal resolutions and deterrents. Lindsay Wildlife Museum is another excellent resource.

    • What can I do about wildlife in my backyard?

      If you are experiencing nuisance wildlife problems we recommend you contact Alameda County Vector Control, who can evaluate the nuisance. Under state law, nuisance wildlife cannot be relocated. Even when an animal is legally trapped, it must be released onsite or euthanized immediately. There are several requirements that must be met in order to legally trap wildlife under Title 14.CCR 465.5 (Use of Traps). Since most of these requirements would be difficult for most people to address it’s best to work with Vector Control. They offer information on non-lethal resolutions and deterrents.  Lindsay Wildlife Museum is another excellent resource.

  • Aquatics
  • Building & Safety
  • City Attorney - General
  • City Clerk - General
  • City Council / City Manager - General
    • Can I participate in City Council Meetings?

      The Mayor and City Council encourage citizen input. Time is reserved during each regular meeting for the public to address the City Council on any matter. In addition, the Mayor generally allows public input on any item listed on the agenda, prior to the Council making a decision on that item.

      Anyone wanting to speak at a meeting should fill out a speaker card, found at the information table near the entrance.

    • What are the components of the City Council Agenda?

      Consent Calendar: Matters considered routine and are acted upon in one motion. This section of the agenda does not require the discussion of individual items unless requested by a member of the Council or the public.

      Meeting Open to the Public: Time when anyone in the audience can address the Council about matters that are not on the agenda. Speakers are limited to three minutes and should submit a speaker card to the City Clerk. Because it is not legal for the Council to discuss matters not on the agenda, any issue brought up under this section of the agenda will typically be referred to staff and may return to the Council as a regular item on a future agenda.

      Public Hearings: Those who wish to speak on matters set for public hearing will be heard when the Mayor calls for comments from the audience in support of or opposition to an issue. After all interested parties have spoken, the hearing will be closed and the matter will be discussed and acted upon by the Council.

      Matters Initiated by Council: Issues related to Council projects or priorities are handled in this section of the agenda. Typically, items appearing in this section are reviewed and discussed by the Council, followed by appropriate action.

    • What is a City Council Workshop?

      Workshops are public meetings where the City Council can conduct informal and in-depth discussion on specific issues without issuing official action.

    • What is a City Council Closed Session?

      The Council may have a ‘closed door’ meeting, allowed by State law, to discuss legal matters and certain matters related to labor and real estate transactions.

    • What is a Quorum?

      At least three Council members must be present in order to conduct a City Council meeting.

    • What is a Resolution?

      The Council adopts resolutions to approve a policy or direct certain action. Only one reading is required and it can be changed with a subsequent resolution.

    • What is a Referral?

      If the Council requires more information on an item, it may refer that item to City staff, an advisory commission or committee for review and recommendation.

    • What is an ordinance?

      An ordinance is a local law adopted by legislative action of the City Council. It requires two readings at separate Council meetings and becomes effective 30 days after the Council approves the second reading.

    • What is a motion?

      Motions are the vehicles for decision-making by a body and are subject to discussion and debate.

  • Community Development - General
    • What is the Permit Center?

      The Permit Center is a customer service center where contractors, homeowners, developers and architects can apply for and obtain development-related City permits and approvals. The City of Pleasanton Building, Planning, Engineering and Traffic Divisions, as well as Housing and the Business License Departments are all represented at the Permit Center. The city Council Chamber is also located in our building, and water bills may also be paid here.

    • Where is the Permit Center located? When is it open? What's the phone number?

      The Permit Center is located at 200 Old Bernal Avenue, Pleasanton, CA 94566. The Permit Center is open Monday - Friday, in person 9am-4pm or by phone 8am-5pm . The main phone number is (925) 931-5630.

    • How do I find the zoning district of my property and what does it mean?

      Knowing the zoning district of your property will help you identify what specific development limits may apply to your project, including: maximum building height and size; maximum number of units permitted on-site (e.g., residential, retail, agriculture, office, industrial uses); rear yard/side yard/front yard setbacks and open space requirements; and parking requirements.

      Locate your zoning district by using the City’s Parcel Zoning Map. Please note that many properties in the city are zoned as Planned Unit Development (PUD) Districts, which means that they are subject to customized development requirements that may not be found in the Municipal Code. For the development regulations in a specific PUD District, please contact the Planner on Duty (POD) at (925) 437-4009. The development regulations for non-PUD Districts can be found in Chapter 18 of the Municipal Code.

    • What permits do I need for a specific project?

      If you require a new development permit or require a development review, a single Application Form is used for all projects. See the Planning Permits section for additional information regarding the various types of applications.

    • Do I need a building permit?

      Most construction requires a building permit. This includes remodeling, demolition, additions, tenant improvements, signs, and replacing a roof, water-heater or furnace. 2nd-story additions, new homes and many non-residential projects require planning application approval prior to a building permit. If you have questions please call the Building Division at (925) 931-5300, or visit the Permit Center located at 200 Old Bernal Avenue so we can assist you.

    • Can I check my permit status online?

      You can check your building permit status online.

    • How does the City determine which streets will be repaved or slurry sealed each year?

      Our street resurfacing program is based upon a comprehensive pavement evaluation program. Every two years all roadways within the City are inspected and rated against standard criteria. This inspection is performed by a certified consultant recommended by the Metropolitan Transportation Commission and hired by the City. The condition of each street section is rated on a standardized scale, or Pavement Condition Index (PCI):

      PCI RangeCondition
      90-100Excellent
      70-89Very Good
      50-69Good
      25-49Poor
      0-24Very Poor

      The results of the inspection, combined with sound engineering judgment, are used to determine how to best spend available funding to maintain the overall condition of the roadway system within the City. Our pavement management program is not just a worst is first program. We have to balance available funding, repairing some streets with a very low PCI, and also investing maintenance dollars into streets that have a good rating to ensure the overall City PCI is maintained.

    • What do I need to know if I am planning work in the public right-of-way?

      Residents or business owners who are planning work that may impact City streets, sidewalks, or utilities must obtain an encroachment permit.

    • How do I find answers to my traffic related questions?

      Answers to many traffic related questions can be found on the Traffic FAQ page. If you have questions that are not answered on the Traffic FAQ page, please contact the Traffic Engineering Division.

  • Compliments & Concerns
    • Who do I contact to make a compliment or commendation?

      Call the Police Department (925) 931-5100 and ask to speak with the On-Duty Watch Commander or the employee’s immediate supervisor.

      Or ask for the On-Duty Watch Commander or the employee’s immediate supervisor at the front counter of the Police Department.

    • Where do I mail my compliment or commendation?

      Police Chief
      Pleasanton Police Department
      P.O. Box 909
      Pleasanton, CA 94566

    • What is a Concern or Criticism?

      You may have had contact with a Police Department employee where their conduct or actions, in your opinion, did not rise to the level of a formal complaint. You may feel a need to discuss the employee’s behavior or actions with a supervisor and may not require any further involvement with the matter.

    • What is a Procedural Question?

      There are times when the actions of an employee may have the appearance of being inappropriate, but are procedurally and legally correct. This happens sometimes with issues of search and seizure, or self-incrimination warnings (Miranda admonitions). We invite you to ask these types of questions of our supervisory staff or the on-duty Watch Commander.

    • What is a Complaint?

      A complaint is any dissatisfaction, grievance, accusation, or allegation, which if true could be a violation of a city and/or department policy or legal statute. 

    • Who may make a Complaint?

      Any person who was involved or witnessed an incident, who feels the Police Department treated the individual or another person in an adverse manner, or has direct or well founded knowledge of inappropriate actions by any police employee, may make a complaint.

    • How do I make a Complaint?

      Concerns, Criticisms, and/or Complaints may be made verbally or in writing at any time of day or night to any police supervisory personnel. Usually, a detailed explanation of the situation in person, by telephone, or by mail is all that is needed to initiate a review or investigation of the matter. If you call or come to the Police Department, you will be referred to the on-duty Watch Commander or the on-duty supervisor.

      Alternatively, you can obtain and/or drop off complaint forms with the City of Pleasanton Human Resources Department located at 123 Main St. Pleasanton, CA 94566. (Compliments and complaints received by Human Resources will be placed in a sealed envelope and will be forwarded directly to the Police Chief)

    • Who do I contact to make a complaint?

      Call the Police Department (925) 931-5100 and ask to speak with the On-Duty Watch Commander…

      Or ask for the On-Duty Watch Commander at the front counter of the Police Department…

      Or alternatively, you may obtain and/or drop off complaint forms during normal business hours with the City of Pleasanton Human Resources Department located at 123 Main St. Pleasanton, CA 94566. (Compliments and complaints received by Human Resources will be placed in a sealed envelope and will be forwarded directly to the Police Chief).

    • Where do I mail my complaint?

      Police Chief
      Pleasanton Police Department
      P.O. Box 909
      Pleasanton, CA 94566

    • Will I have to testify?

      A complainant generally does not have to testify during formal hearings. 

      An exception to this is if you inform us of actions taken by employees that are criminal in nature, and the complaint is sustained. There is a chance that your testimony would be used in a court proceeding against the employee, if the District Attorney chooses to file a criminal complaint.

      Additionally, employees are entitled to an administrative appeal to any imposed disciplinary action. If your complaint is sustained and the employee is disciplined and then appeals the discipline, you may be contacted and requested to testify in an administrative hearing before an arbitrator.

    • Who investigates police department employee misconduct?

      Per California Penal Code Section 832.5 (a): "Each department or agency in this State which employs peace officers shall establish a procedure to investigate citizens' complaints against the personnel of such departments or agencies, and shall make a written description of the procedure available to the public."

      Our supervisory and management personnel are committed to ensuring complete, fair and impartial investigations of all citizens’ complaints. The investigation of all citizen complaints is strictly regulated by the California Government Code and police department policy. Additionally, all administrative investigations are reviewed by the appropriate Division Commander and by the Police Chief to ensure a thorough and unbiased investigation was completed.

    • What should I expect when I file a complaint?

      The person assigned to investigate your complaint will ask you to provide as much information as possible regarding the incident. If you were involved in or witnessed the incident, it is extremely important to the investigation that a statement be obtained from you. From your statement, a Citizen Complaint Contact form may be completed.

      Depending upon the circumstances of your complaint, it may be investigated in one of two ways. It will either be assigned to the employee's supervisor for inquiry or to the appropriate manager, with oversight of the employee and his supervisor, for investigation. Each allegation is examined on its own merits.

      Administrative and criminal investigations resulting from a complaint will require investigators to make an effort to contact all available witnesses (including police officers), examine any relevant physical evidence and gather all information pertinent to each allegation made in the complaint.

      Despite our best efforts to make Administrative Investigations our top priority, it can take up to a year to complete an investigation based upon the complexity of issues being investigated. Though, typically the majority of our administrative investigations are completed within a two month period.

      Upon completion of the Administrative Investigation a finding will be rendered for each allegation. There are four possible findings:

      SUSTAINED: The investigation disclosed enough evidence to clearly prove the allegation.

      NOT SUSTAINED: The investigation failed to reveal enough evidence to clearly prove the allegation.

      EXONERATED: The act which provided the basis for the complaint did occur; however. the investigation revealed the act was justified, lawful and proper.

      UNFOUNDED: The investigation has produced sufficient evidence to prove that the acts alleged did not occur. This finding shall also apply when individual personnel names in the complaint were not involved in an act that did occur.
       

      You will be notified of the findings for each allegation in writing at the conclusion of the investigation.

      When a finding of SUSTAINED is determined, corrective action will be taken by the department. Discipline may include counseling, training, and action up to and including termination. If your complaint is sustained and punitive discipline is imposed, the employee has appeal rights. Therefore, you may be required to testify at one or more administrative proceedings.

    • Can I get additional information?
  • Customer Service
  • Does the Library have...
  • Economic Development - General
  • Facility Rentals
  • Finance - General
  • Firehouse/Amador
  • Gallery
  • Gingerbread Preschool
    • What is Gingerbread Preschool’s program philosophy?

      The Gingerbread Way is Play. We implement our philosophy by focusing on building relationships, nurturing others, promoting abilities, and learning through play.

    • What will my child learn?

      Activities are introduced in the following skill areas:
      Social-emotional, Communicative, Self-help, Fine and Gross Motor, Language Readiness, Pre-Math Readiness. The classroom environment and activities are age appropriate and allow children to explore and learn through the natural process of play and discovery. Our goal is for each child to have an enjoyable, safe and quality time at preschool.  Our staff encourages and supports each child’s individual development, ensuring the “love of school” for years to come!

    • What are the qualifications of the preschool staff?

      Staff must enjoy working with children and work well with a team to provide a safe, loving and enriching environment. Each teacher must have a minimum of twelve (12) Early Childhood Education semester units and be certified in CPR and First Aid.  Staff are fingerprinted and processed through the Department of Justice.  Gingerbread staff receives professional development through workshops and professional growth activities during the school year.

    • Does my child need to be potty trained?

      Children learn personal hygiene and independence skill when making a trip to the bathroom.  Below are the age requirements for our participants: 

      • Children enrolled in the Gingersnaps (2’s) classes are diapered as needed.
      • Children enrolled in the 3-year-old class must be “Potty Proficient”. This means a child understands the steps required to use the bathroom, but may need additional support from staff while they are mastering their toileting skills. Pull-ups are allowed in the 3 year old classes in the beginning of the school year to support their independence.
      • Children enrolled in the 4-year-old and Kinderpals (5’s) classes must be fully toilet trained.

      • Exceptions will be made to these guidelines if a child has a medical condition or is developmentally delayed.
    • What age groups does Gingerbread Preschool serve?

      All children must be the designated age on or before December 2 of the current school year. Age Groups:

      • 2’s Gingersnaps class
      • 3’s class
      • 4’s class
      • 5’s Kinderpals class
    • What are the student to staff ratios?

      The student to staff ratios are as follows:

      • 2’s Gingersnaps class – 16 students to 4 staff
      • 3’s class – 22 students to 3 staff
      • 4’s class – 24 students to 3 staff
      • 5’s Kinderpals class – 16 students to 2 staff
    • What is required, when my child attends Gingerbread Preschool?

      Each child that participates in the program is required to complete and return all Emergency Forms, available online  or at the preschool office (925) 931-3430, on or before the start date.  Participants should wear play clothes to allow mobility in their independence in the restroom, and closed toed shoes, to assure their safety in the classroom and on the playground.

    • How long is the Gingerbread preschool program?

      The class times vary for the different age groups.

      • 2’s (Gingersnaps) class - 2 hours per day, 2x’s per week M/W or T/TH
      • 3’s class – 2.5 hours per day, 2x’s per week T/TH
      • 4’s class – 2.5 hours per day, 3x’s per week, M/W/F
      • 5’s (Kinderpals) class – 2.5 hours per day, 5x’s per week, M-F
    • Do I need to bring a snack for my child?

      Snack is provided.  Children are served a small snack consisting of fruits, cheese, crackers, or popcorn.  At times we will cook” in class making individual pizza, grilled cheese sandwiches, or quesadillas.  On occasion we will have a waffle bar, ice cream bar, or popsicles. If your child has a food restriction or allergies, please contact the front office so we can individualize your child’s snack.

    • My child has special needs; can I register at Gingerbread Preschool?

      In compliance with the Americans with Disabilities Act (ADA), the City of Pleasanton Library and Recreation Department encourages those with disabilities to participate in its programs.  If a child has a life threatening allergy, medical condition, developmental disability, or other special needs requiring accommodation, it is helpful for parents to contact the preschool prior to the first day of school to ensure that the child’s needs are met.  To reach us by phone, please call (925) 931-3430.

    • How can I arrange a tour of the preschool and can I bring my child?

      We look forward to meeting you and are happy to show you our school.  To make an appointment, please call the front desk (925) 931-3430, and we will arrange a convenient time for you to tour the facility.  We encourage you to bring your child; we would love to meet them.

    • I would like to register for school, how do I start?

      We are excited that you have chosen Gingerbread Preschool for your child’s introduction to preschool!  To begin the easy registration process, please call the front office at (925) 931-3430, or come into the preschool located at, 4333 Black Ave. Pleasanton, Monday through Friday from 8:00am - 3:30pm to register or check current available spaces.

    • What is the process once my child is on the waitlist?

      Once you have been put on the waitlist, we have a record of the age group and times you desire for your child.  As spaces become available, your name will move up the list.  When your requested time choice gets to the top of the list, we will call you to offer you the opening.

    • How do I contact the school?

      To reach us by phone, please call (925) 931-3430 or email us at gingerbread@cityofpleasantonca.gov or visit our website www.gingerbreadpreschool.org

    • Where is the school located?

      Gingerbread Preschool is located at 4333 Black Avenue, Pleasanton, CA 94566.

    • What are the Office Hours?

      Monday – Friday: 8:00a.m. - 3:30p.m.

  • Housing - General
    • How can I find an apartment with a below-market or reduced rent?
    • I need assistance with a tenant / landlord issue.

      The City of Pleasanton contracts with Eden Council for Hope and Opportunity, Inc. (ECHO Housing) to provide housing counseling and fair housing programs and services to Pleasanton residents. The programs and services offered by ECHO are summarized below:

      • Fair Housing Counseling and Education
      • Tenant/Landlord Counseling and Mediation
      • Home Equity Conversion Counseling and Education
      • Shared Housing Counseling and Placement
      • H.U.D. Mortgage Default Program
      • Rental Assistance Program
      • Emergency Grant Program

      For more information on the housing counseling and fair housing programs and services listed above, contact ECHO Housing directly at (925) 449-7340 or (510) 581-9380.

    • Where can I find housing that is reserved for senior citizens?
    • Where can I find housing that is reserved for persons with disabilities?

      The Promenade Apartments
      (5300 Case Ave.; 925-461-1948)

      As part of the 68 below-market rental apartments in this 146-unit complex, the City utilized funds from its federal HOME grant to construct four (4) apartments at below-market rents for persons with physical disabilities. Each apartment is located on the ground floor and includes universal design features that promote accessibility and independent living. Leasing for these apartments is administered directly by The Promenade’s on-site management staff.

      In addition to the four units described above, the City worked with East Bay Innovations and the State Department of Housing and Community Development (HCD) to reserve four additional below-market rental apartments at The Promenade for persons with developmental disabilities who are able to live independently. Supportive services are provided through East Bay Innovations in collaboration with the Regional Center of the East Bay. Rental information can be obtained by contacting East Bay Innovations at (510) 618-1580.

      Resources Education Activities Community and Housing for Special Adults of the Tri-Valley (REACH)

      The City has contributed significant funding through its federal CDBG and HOME grants to REACH to purchase and remodel several homes in Pleasanton.

      These homes provide below-market rental housing for low-income adults with developmental disabilities who can live independently with supportive services, fostering community integration, dignity, and independence.

      Inquiries regarding housing opportunities should be directed to REACH, P.O. Box 5564, Pleasanton, CA 94566 info@trivalleyreach.org

    • Where can get a grant or loan to make repairs to my home?

      The City of Pleasanton, in cooperation with Neighborhood Solutions, provides a Housing Rehabilitation Program (HRP) that is available to low income home owners in Pleasanton. An eligible household must live in and hold title to the home, and the household income cannot exceed 80% of the median income for the area. [LINK TO INCOME CHART – PDF]. The HRP includes a variety of sub-programs which offer different types of services as summarized below:

      For Home Owners

      • Major Owner Rehabilitation Loans: The objective of this program is the rehabilitation of housing to bring all systems up to standard (e.g., electrical, plumbing, roofing, etc.). The program provides a low-interest, amortized or deferred loan of up to $35,000 to eligible low income home owners.
      • Minor Home Repair Grants: Repairs are made to correct immediate threats to the health and safety of the occupants (e.g., electrical, plumbing, carpentry, etc.). The program offers grants to eligible low income home owners of up to $2,000 for labor and materials.
      • Seismic Loans: The objective of this program is to increase the safety of owner-occupied residential structures in the event of an earthquake. The program provides loans up to $5,000 to eligible low income home owners. Typical improvements include shear wall, foundation bolting, chimney replacement, standard code and health and safety items. Seismic loans can be used in conjunction with other elements of the housing rehabilitation program.

      For Mobile Home Owners

      • Mobile Home Loans: The program provides loans of up to $25,000 for mobile homes for larger repairs and improvements. The loans may be deferred (i.e., not requiring payment until the home is sold or transferred) or may be amortized. Eligible mobile home repairs include lifts, roof replacement, bathroom repairs, and dry rot repairs.
      • Mobile Home Repair Grants: This program provides loans for repairs to correct immediate threats to the health and safety of the occupants (e.g., electrical, plumbing, roofing, carpentry, etc.). The program offers grants to eligible low income owners of mobile homes at a maximum of $5,000 for labor and materials.
      • Mobile Home Seismic Grants: The objective of this program is to increase the seismic safety of mobile homes, which are particularly vulnerable to earthquakes. The program provides grants up to $5,000 to eligible low income owners of mobile homes. Typical improvements include seismic tie-downs and securing of mobile home foundations.

      Other Programs

      • Free Accessibility Improvements: Accessibility grants for persons who are disabled can be used for the construction of railings, installation of grab bars, and/or similar modifications. Eligible homeowners - and tenants of rental housing - can receive a grant of up to $5,000 (tenants must have approval from the rental property owner). The construction of ramps and other more expensive modifications can be addressed for homeowners under the Major Owner Rehabilitation Loan Program.
      • Exterior Clean-Up Grants: The goal of this program is to provide grants for improving the exterior appearance of owner occupied or rental properties with four or less units. Maximum amount is $2,000. However, when the Exterior Clean-Up Grant Program is used in conjunction with the Exterior Paint Grant Program on any one project, the combined amount of both grants may not exceed $5,000.
      • Exterior Paint Grants: The objective of this program is to improve the appearance and quality of owner occupied or rental properties with four or less units. The maximum grant amount is $3,000. However, when the Exterior Paint Grant Program is used in conjunction with the Exterior Clean-Up Grant Program, the combined amount of both grants may not exceed $5,000.

      The current Housing Rehabilitation Program Guidelines [LINK TO GUIDELINES - PDF] provide additional detailed information on how the program works. Additional information can be obtained by calling (925) 931-5013.

    • How can I get a grant for my agency to provide housing or services for low-income residents?
      • The City provides grants to nonprofit agencies that provide housing and human services primarily to low-income residents through its Housing and Human Services Grant (HHSG) program.
      • The HHSG program is based on funding from federal sources such as the Community Development Block Grant (CDBG) and HOME Investment Partnership (HOME) programs, as well as local funding sources.
      • The links below provide important information on the HHSG program including the timeline for submitting annual applications and the review process:
    • How expensive is a typical home in Pleasanton?

      Pleasanton is located in an area of high housing costs typical of the San Francisco Bay Area. The Bay East Association of Realtors ® maintains up-to-date information on sales prices for existing homes.

    • Are there any opportunities to buy a home at a below-market price?

      In 1992, the City introduced the Pleasanton Home Ownership Assistance Program (PHAP) to assist first-time home buyers in overcoming the obstacle of high local housing costs to be able to purchase homes in Pleasanton. Working with local housing developers, over 120 below-market priced homes have been constructed to date.

      The purchase of PHAP homes has generally been restricted to owner-occupant, first-time home buyers. To ensure continued affordability over time, PHAP homes include restrictions controlling the maximum sale price and maximum income of subsequent buyers when the homes are resold.

      PHAP homes represent a variety of housing types which have been sold at several different affordability levels. The programs that have been completed to date or are currently under development are listed in the table below:

      Development / Developer (Location)Year BuiltHousing TypeAff. HomesSq. ft. Bed-roomsInitial Sales PriceMax. Annual House- hold IncomeResale Restrictions?
      Palomino Place (Palomino Dr. / Bernal Ave.)1992Town homes (24 total)41,400 (2 BR)$176,000120% of Area Median Income (AMI)Yes
      California Somerset (3100-3300 W. Las Positas Blvd.)1993Duet Homes (152 total)261,450 (3 BR)$142,000 - $145,00095% of AMIYes
      Rotary Commons (Palomino Dr. / Concord Wy.)1994Town homes (7 total)71,212 (2BR) 1,443 (3BR)$99,900 $124,40080% of AMIYes
      Calif. Reflections (Stanley Blvd. / Reflections Dr.)1994Single Family (108 total)161,074 (3 BR)$219,000120% of AMINo
      Sycamore Place (Rheem Dr. / Katie Ln.)1994Single Family (36 total)6944 (2 BR)$179,000120% of AMIYes
      Town Square (Ray St. / Vineyard Ave.)1998Single Family (30 total)31,270 (3 BR)$200,000100% of AMIYes
      Nolan Farms (Fair St. / Rose Ave.)2000Single Family (36 total)51,250 (3 BR)$130,00050% of AMIYes
      Walnut Hills (Bernal Ave. / I-680 east side)2002-2003Duet Homes (121 total)201,300 (3 BR)$199,00080% of AMIYes
      Canyon Oaks (Bernal Ave. / I-680 east side)2003-2004Duet Homes (128 total)261,300 (3 BR)$199,00080% of AMIYes
      Carlton Oaks Homes (Bernal Ave. / I-680 west side)2003-2004Duet Homes (113 total)101,300 (3 BR)$199,00080% of AMIYes
      Birch Terrace (Vineyard Ave. / Birch Terrace Dr.)2007-2008Townhomes (45 total)71.280 (2BR) 1.850 (3BR)$205,000 $310,00080%/ 120% of AMIYes


    • Are there any financing programs to help me buy a home for the first time?

      In 2004, the City introduced a Down Payment Assistance (DPA) program. The program currently provides up to $20,000 in down payment assistance for low- and moderate-income buyers. Assistance is in the form of a low-interest loan that is amortized over 20 years. Buyers are responsible for obtaining a first mortgage with a CalHFA-approved lender at a fixed interest rate with no negative amortization, balloon payment or adjustable rate features. Additional information, including the process for submitting a pre-application, can be found in the brochure, application, and guidelines for the DPA program.

      Additional assistance has sometimes been available through the Mortgage Credit Certificate (MCC) program administered by the County of Alameda. Through the MCC program, eligible home buyers can receive a credit on their annual taxes to lower their monthly housing payment. More information can be obtained by contacting the MCC program office at 510-670-5799.

    • How can I prepare for home ownership?

      Pleasanton collaborated with other cities in the region to open the Tri-Valley Housing Opportunity Center (TVHOC) in 2005. The TVHOC is a non-profit organization that offers classes on how to find, qualify for, and buy a home as well as debt and financial education and counseling. You can also obtain information about down payment assistance, first-time homebuyer programs, housing counseling, mortgage products and more. For more information, call the TVHOC at (925) 373-3130.

      The City will be publicizing future home purchase opportunities (new homes as well as the resale of existing PHAP homes) through the TVHOC. Those interested in staying informed about future ownership housing opportunities sponsored by the City of Pleasanton should contact the TVHOC as described above.

  • How Do I...
  • Human Resources - General
  • Library - General
  • Operations Services - General
    • How do I report a sewer issue?

      Contact the Operations Service Center at (925)931-5500 during normal business hours, Monday through Friday from 7:00 a.m. to 3:30 p.m. Emergency service is available 24 hours a day, 365 days of the year by calling Pleasanton Police Dispatch at (925) 931-5100.

    • How often are sewer lines cleaned?

      Sewer lines are cleaned all year long to prevent the spillage and clean up associated with a plugged sewer main. If a problem occurs with a sewer line, the line is evaluated to find the source of the problem. When appropriate, a sewer line or drainage basin will be placed on the "bad spot" list to be cleaned on either a monthly, bi-annual or annual basis. When possible, repairs or design modifications are made so that these "bad spots" can be put on a normal cleaning schedule.

    • Where does the wastewater go?

      The Sewer Division operates and maintains ten sewer lift stations. Over half of must be pumped at least once before it reaches the Dublin San Ramon Services District treatment plant. The treated water is either discharged through the Livermore Amador Valley Waste Management Authority (LAVWMA) export pipeline to San Leandro and then San Francisco Bay, or treated to be used as Recycled Water for irrigation purposes. 

    • How does the City know if there is a problem with the sewer system?

      The flow from our pump stations and other information regarding the system is monitored by radio telemetry. Information such as flow, pump run time, power usage, and many other parameters are collected using Supervisory Control and Data Acquisition (SCADA) software. The central SCADA computer monitors the system and, if necessary, can be used to control the pump stations. It also has the ability to page standby personnel during emergency conditions.

    • Who is responsible for sewer line repairs in the city?

      Most of the major repair work and sewer line replacement is contracted out. Time permitting; the Division completes smaller sewer main repairs usually less than ten feet deep or twenty feet long. The Division is capable of making these repairs from start to finish.  The Street Division does the final asphalt repair.

    • Where does my responsibility fall as a homeowner?

      Responsibility for house laterals belongs to the property/homeowner.  Section 15.32.100 “Maintenance Responsibility” of the City of Pleasanton Municipal Code states "the City shall maintain all trunk sewers. Maintenance of side sewers and service laterals shall be the responsibility of the property owner served by such sewers."  The Sewer Division is available 24 hours a day to check sewer main lines and answer questions about where a problem is occurring. Contact the Customer Service Center at (925) 931-5500 during business hours or (925) 931-5100 after 3:30 p.m. and on weekends for assistance.

  • Paratransit
  • Parks & Trails
  • Permit Center
    • What is the Permit Center?

      The Permit Center is a customer service center where contractors, homeowners, developers and architects can apply for and obtain development-related City permits and approvals. The City of Pleasanton Building, Engineering, Planning & Traffic Divisions, Code Enforcement and the Business License Division are all represented at the Permit Center.

    • Where is the Permit Center located? When is it open? What's the phone number?

      The Permit Center is located at 200 Old Bernal Avenue, next to the City Council Chambers. The phone number is (925) 931-5630. The Permit Center is open Monday - Friday, 9 a.m.- 4 p.m.

    • What are the rules regarding construction hours?

      Unless otherwise limited in a project’s specific Conditions of Approval, construction is limited to the following days and times throughout Pleasanton for all properties:

      Monday through Saturday: 8 a.m. to 8 p.m.
      Sundays and Holidays: Limited hours with pre-approval by the Chief Building Official upon request. Request may be denied if previous complaints have been received.

      Construction hour violations can be reported to the Pleasanton Police Department non-emergency number at (925) 931-5100.
    • Can I check my permit status online?

      You can check your building permit status online.

    • How do I know what uses are permitted on my property?

      The zoning of your property determines what uses are permitted. Determine the zoning classification of your property online. After you have determined your zone, refer to Title 18 of the Municipal Code to determine what uses are permitted on the property and what restrictions may apply.

    • Can I make an appointment with staff at the Permit Center?

      Yes, though you can also stop by without an appointment during regular business hours (Monday - Friday, 9 a.m. - 4 p.m.).

    • Do I need to make an appointment to submit for a building permit?

      No, all building permit application are electronically submitted through our Accela Citizen Access (ACA) site. Over the Counter Plan Review is by appointment only. These appointments are available Tuesdays, Wednesdays and Thursdays from 9 a.m. to 11:30 a.m. Please contact the Building and Safety Division at (925) 931-5300 to schedule an appointment.

    • How do I find out about building permits issued for a property in Pleasanton?

      Information about permits issued before May 2011 is only available for viewing at the Permit Center. Permits with an application date of May 24, 2011 or later may be accessed online.

    • How do I file a complaint regarding a contractor?

      The control the Building Department has over contractors is generally limited to activity on an active permit. Disciplinary actions against licensed contractors after a job is complete are administered by the Contractors State Licensing Board at (800) 321-2752. Consumer information and complaint forms are online at the Contractors State Licensing Board.

    • How do I address a problem with a neighbor?

      Disputes between neighbors are generally considered a civil matter that is decided in the courts. If work is being done without a permit, or a dangerous condition is being created, the Building and Safety Division has the authority to issue a stop work order. Conflicts with local zoning ordinances are resolved by the City Code Enforcement Officer under the direction of the Director of Community Development. To speak to a Code Enforcement Officer, please call (925) 931-5620.

    • Where do I get a plan holders' list?

      The Permit Center at 200 Old Bernal Avenue.

    • Where can I get a building permit?

      The Permit Center at 200 Old Bernal Avenue.

    • What repairs and or improvements need to be made at the time of sale of a building?
      • Smoke alarms (detectors).
        Smoke alarms need to be installed in all sleeping rooms, hallways leading to sleeping rooms, and on all levels for dwellings over one story. The smoke alarms are required at the time of sale, and if alterations in excess of $1,000 are made.
      • Spark arrestors.
        Spark arrestors are to be installed on all solid fuel burning appliances. The device shall be of corrosion resistant material having a net free area of four times the chimney outlet. The openings shall be between 3/8" and 1/2" in diameter. The spark arrestors are required at the time of sale and if alterations in excess of $1,000 are made.
      • Water Heater Seismic Strapping.
        SB 304, (Rosenthal) added the retrofit for seismic bracing of water heaters at the time of sale.  A strap listed for bracing water heaters is recommended, otherwise water heaters require strapping in the top one-third and the bottom one-third to resist earthquake motion. It is recommended that water heaters more than 100 gallons are provided with additional straps.  Seismic strapping is required for new or replaced water heaters.
  • Police - General
    • Do I need a permit for my alarm system?

      No. The Pleasanton Police Department does not require a permit to operate an alarm (commercial or residential). If you use an alarm as part of a security system, be familiar with the Alarm Ordinance.

    • I need the police department to sign my building permit, who do I contact?

      If you are builder and need your permit card signed by the police department, please call the Crime Prevention Unit at 925-931-5233 or 925-931-5240 and ask for a site sign-off. These must be scheduled, please call in advance.

    • What is a Vacation Check?

      While you are away from your home, a Pleasanton Police Department employee (Police Officer, Community Service Officer, or Volunteer) will check on your home. This is done when calls for service and report writing allow and is free of charge. To sign up, call 925-931-5100 before you leave.

    • What is Operation Identification?

      The Pleasanton Police Department loans at no cost to residents and business owners who wish to mark their property. Recovered stolen property that is marked is more likely to be returned to the owner. Engravers are available for pick up at the front desk of the police department. Mark property with your driver’s license number. Never use your social security number.

  • Property Maintenance
    • What is Property Maintenance?

      Property maintenance is the orderly keeping of real property within the City of Pleasanton. An increasing number of unkempt properties within the City of Pleasanton, and complaints about those properties, gave cause for the Pleasanton City Council to adopt Chapter 9.28 of the Pleasanton Municipal Code in September 1989. This ordinance became effective in October 1989. The ordinance sets certain standards for the maintenance of all real property within the City of Pleasanton and is in keeping with the purpose of the Municipal Code which is to enhance property values and ensure that the rights of all businesses and residents to privacy, safety and an attractive environment are respected. Your cooperation in complying with municipal code will help to enhance the quality of life in Pleasanton.

    • Who is responsible for the maintenance of property?

      The owner, lessee, tenant, or other person having control or possession of the property. A "person" means any individual, partnership, corporation, association or other organization, however formed.

    • What does the Pleasanton Municipal Code say about property maintenance?

      Section 9.28.020 of the Pleasanton Municipal Code: Unlawful Property Nuisances

      It shall be unlawful for any person owning, leasing, renting, occupying, or having charge or possession of any property in the City to maintain or to allow to be maintained such property in such manner that any of the following conditions are found to exist thereon:

      • Storage of broken or discarded furniture, household equipment and furnishings or shopping carts when visible from a public street.
      • Overgrown vegetation visible from a public street which may be a harborage for rats or other vermin, or cause a sight obstruction, or which impedes or obstructs the public rights-of-way.
      • Dead, decayed, diseased or hazardous trees, weeds, or other vegetation constituting unsightly appearance and visible from a public street.
      • Packing boxes, cardboard boxes, lumber, junk, trash, barrels, drums, salvage materials, or other debris kept on the property for an unreasonable time and visible from a public street.
      • Abandoned, broken or neglected equipment, machinery, appliances, refrigerators and freezers, hazardous pools, ponds and excavations.
      • Vehicles, boats, trailers, or vehicle parts which are abandoned or left in a state of partial repair for an unreasonable time in front yards, side yards, driveways and visible from a public street.
      • Vehicles parked or stored off the pavement on residential properties and visible from a public street.
      • Abandoned buildings.
      • Unsightly buildings in a state of major disrepair.
      • Buildings with broken windows for an unreasonable period of time.
      • Building exteriors, walls, fences, driveways, sidewalks, or walkways which are maintained in defective or unsightly condition.
      • Construction equipment, farm machinery, or machinery of any type stored on property visible from a public street in residential zone.
      • Property lacking appropriate landscaping, turf or plant material so as to cause excessive dust.
      • Storing piles of dirt, rocks, gravel, sand, concrete, and other similar materials for unreasonable time.
      • Maintenance of property out of harmony or conformity with the standards of the neighborhood.
  • RADD
  • Seniors
  • Sports
  • Traffic
    • How do I report an abandoned vehicle?

      Vehicles parked on a street longer than 72 hours are subject to removal per California Vehicle Code 22651(k) and Pleasanton Municipal code 11.40.010 (A). To report abandoned vehicles please contact the Pleasanton Police Department's traffic hotline at 925-931-KARS (5277). Use this number to report other non emergency traffic problems directly to our Police Department. File a complaint online (after reading the rules, click continue and choose "Traffic Complaint" on next screen).

    • How do I pay my parking ticket?

      Parking tickets issued by our Police Department can be paid online. You may also pay for them in person at our Finance Department located at 123 Main Street.

      To dispute a parking ticket pick up an Administrative Review Form from at the front desk of the Police Department, (925) 931-5100. After you submit a completed form, the Traffic Lieutenant reviews the application and will mail the results to you.

    • Where is the nearest traffic court?

      The Pleasanton Traffic Court closed as of November 18, 2011. The nearest Traffic Court is now in Fremont:

      Fremont Hall of Justice
      (510) 818–7502
      39439 Paseo Padre Parkway
      Fremont, CA 94538

    • How do I get a traffic count/volume?

      See the Traffic Counts page.

    • How are speed limits set? How do I get a copy of a speed survey?

      There are specific guidelines that must be followed to legally establish and enforce speed limits.

      • State law allows for a 25 MPH speed limit in business and residential districts.  This limit does not have to be posted to be enforced.
      • Speed limits between 25 and 65 MPH are required to be established on the basis of engineering and traffic surveys. 
      • Engineering and traffic surveys include an analysis of roadway conditions, collision records and a sampling of the prevailing speed of traffic. 
      • The speed limit is set within 5 mph of the prevailing speed as it is assumed the majority of drivers drive at a speed that is safe and prudent for the given roadway. 
      • A 5 MPH speed limit reduction is allowed at locations with unusual conditions not readily apparent to the driver.
      •  View our speed zoning map.  Select the street segment you are interested in to see the speed limit and a link to the speed survey.
      • If posted speed limits are set artificially low, disrespect is created for the limits, and since they are not set in accordance with the law, they are not enforceable with radar. 
      • The state maximum speed limit would then apply (65 mph).
    • How do I get a stop sign installed?

      Stop signs are installed at an intersection only after a careful engineering evaluation of the existing conditions indicates that their installation is appropriate, and that there is a need for stop signs in order to provide access or assign right of way.  The Manual on Uniform Traffic Control Devices and California Supplement identify specific traffic and pedestrian volumes, accident history and unusual conditions that would indicate need for installation of stop signs.

    • What does (red, blue, green, white, yellow) mean? How can I have (red, blue, green, white, yellow) curb installed on my street?

      View information on different color curbs. If you would like to request a new colored curb please call (925) 931-5669.

    • What are speed lumps?

      Speed lumps are installed through our Neighborhood Traffic Calming Program (NTCP). For information on the speed humps click here. View information on the NTCP.

    • How do I get an oversize load permit and how much is it?

      Get the necessary forms. You can either fax in these forms and pay by phone with a credit card or come to our counter to pay in person. Please provide proof of insurance. The cost for a permit is $16 per truck per trip or $90 for an annual permit (one truck, one route). Call (925) 931-5677 to obtain more information.

    • How do I report a downed or damaged sign?

      Call our Operations Services Center at (925) 931-5500 (Monday – Friday: 7:00a.m. - 3:30 p.m.) or email us. If this occurs after hours and you think it is a concern that needs to be addressed immediately please call the Police Department at (925) 931-5100.

    • How do I report a malfunctioning/damaged traffic signal?

      The Traffic Engineering Division requests that you contact us immediately if you suspect that a traffic signal is not functioning properly at (925) 931-5677 or email us. Your input is appreciated. If this occurs after hours and you think it is a concern that needs to be addressed immediately please call the Police Department at (925) 931-5100.

    • What do the flashing yellow arrow signal lights mean?
    • How do I report a streetlight that is out?

      To report a malfunctioning streetlight call our Operations Services Center at (925) 931-5500 (Monday – Friday: 7:00a.m. - 3:30p.m.) or email us. If you would like to request a new street light please call (925) 931-5668.

    • How do I get a parking permit?

      There are a few neighborhoods that have parking restrictions that require the display of a permit to park on the street. If you live in one of these areas you can obtain a permit by contacting the records division of the Pleasanton Police Department (Monday - Friday: 8:00 a.m. – 5:00 p.m.) at (925) 931-5100.

    • What are those tubes on the road?

      Those tubes you see on the streets are there to collect traffic volume and speed data. Although much of our traffic data is collected through our traffic signals detection equipment, it is sometimes necessary to have tubes put on a street for an engineering study or to update our annual traffic count map. Typically these are out for a week at a time and will be removed after the data is collected. Please do not tamper with the tube or attached equipment.

    • What is traffic calming?

      View information on traffic calming.

    • How do I get a “Slow Kids” or “Children at Play” sign installed on my street?

      The city does not install these signs, as they are not approved by the Manual on Uniform Traffic Control Devices. Studies have found no change in driver behavior after installation. There is no way to enforce a "slow" sign because slow is subjective. The city also has a concern that the city would appear to encourage play in the streets, which we know to be unwise.

    • I have a visibility concern at an intersection; how do I report it?

      Please call the traffic engineering division at (925) 931-5677 or email us. If this occurs after hours and you think it is a concern that needs to be addressed immediately please call the Police Department at (925) 931-5100.

    • I have an emergency traffic situation and you are closed; who do I call?

      Call the Police Department at (925) 931-5100.

    • I have a question that is not answered here; how do I get an answer?

      Please contact us at (925) 931-5677 or email us.

  • Water Conservation
    • What is the difference between a stormdrain, and a sanitary sewer?

      The water that goes down a sink or toilet in your home or business flows to a wastewater treatment plant where it is treated and filtered is part of a sanitary sewer.

      Water that flows down driveways and streets and into a gutter goes into a storm drain, which flows directly to a lake, river or the ocean is a storm drain. This water may pick up pollutants along the way, which are never treated.  It is important to not put anything other than water down the storm drain. 

    • How do I read my water meter?

      Learn how to read your water meter, and use it to detect water leaks here:

    • How do I detect water leaks?

      To detect a water leak, please begin at your water meter. To see how to use your water meter to detect leaks, please see "How do I read my Water Meter?".

      For information on detecting common household leaks, please visit: Indoor and Outdoor Leaks

    • How do I sign up for leak alerts?

      For notification of suspected leaks on your property, sign up for the new customer portal at https://pleasantonwater.smartcmobile.com/portal/, and select “Leak Alert” under the “Settings” tab.  In addition, you can view your water use and pay your bills online or through the mobile app. (See the Customer Portal & Mobile App Register Information document for instructions on how to set up your account today!)

    • What is nonpoint source pollution?

      Nonpoint source pollution generally results from land runoff, precipitation, atmospheric deposition, drainage, seepage or hydrologic modification. The term "nonpoint source" is defined to mean any source of water pollution that does not meet the legal definition of "point source" in section 502(14) of the Clean Water Act. That definition states:
      The term "point source" means any discernible, confined and discrete conveyance, including but not limited to any pipe, ditch, channel, tunnel, conduit, well, discrete fissure, container, rolling stock, concentrated animal feeding operation, or vessel or other floating craft, from which pollutants are or may be discharged. This term does not include agricultural storm water discharges and return flows from irrigated agriculture. More information is available through the EPA website.

    • What are the consequences of car washing or charity car washing?


      Most soap contains phosphates and other chemicals that harm fish and water
      quality. The soap, together with the dirt and oil, brake dust washed from
      cars, flows into nearby storm drains which run directly into lakes, rivers
      or marine waters. The phosphates from the soap cause excess algae to
      grow and harm water quality. As algae decay, the process uses up oxygen in the water that fish need.

      Pursuant to our National Pollution Discharge Elimination System permit,
      fleet or mass car washing, or commercial vehicular waste water may not
      enter the storm drainage system.  Charity car washes fall into this category due to the car volume.

      For Water Conservation and Drougt Regulations, please click here

    • Can I drain my pool to the street?

      Disposing of pool, spa, and fountain water:

      • Disposing of pool, spa, and fountain water to the sanitary sewer system is the only disposal method allowed.

      Disposing of filter rinse water:

      • If you have a cartridge type filter these should be cleaned in a sink or  on a landscaped area where the water will not run into the street.
        Diatomaceous earth (DE) filters: ensure that the DE is captured prior to discharge. The DE should never enter the storm drain system as it is hazardous to the beneficial waterborne insects.
    • Are there Pollutants that are of concern in the waterways?

      As a result of its 1998 assessment of water bodies in the Bay Area, the
      Regional Board listed San Francisco Bay as impaired due to the following
      pollutants: diazinon, mercury, polychlorinated biphenyls (PCBs), copper,
      nickel, chlordane, DDT, dieldrin, and selenium. The U.S. EPA subsequently
      added dioxin-like compounds as one of the bay’s impairing pollutants; listed
      several creeks in Alameda County as impaired by Diazinon.

      Pollutants of Concern:
      Mercury
      Much of the mercury that runs into the Bay is a remnant of the historic use
      of mercury in gold mining operations. Bacterial and chemical processes in
      the Bay cause Mercury concentrations to increase or "bio-accumulate" in the
      bodies of animals high in the food web. As a result, fish consumption
      advisories suggest that humans, particularly children and pregnant women,
      limit consumption of fish from San Francisco Bay to avoid harm to
      developing nervous systems.

      Polychlorinated Biphenyls or PCBs
      PCBs were used in the past in a number of industrial and commercial
      applications, most importantly as coolants, lubricants, and insulators in
      electrical equipment. Although new uses are banned, PCBs continue to pose
      a serious risk due to their persistence in the environment. PCBs are listed by
      US EPA as a potential carcinogen, and are suspected of having negative
      effects on the human immune, reproductive, nervous, endocrine, and
      digestive systems. As with Mercury, PCBs pose human health risks because
      they accumulate in fish tissue.

      Diazinon
      Diazinon is a widely used insecticide. It has been found in streams and storm
      drains throughout the Bay Area and California, often in concentrations toxic
      to aquatic life. It is also highly toxic to birds and other wildlife. Although a
      very small percentage of the amount that is applied finds its way into urban
      runoff, this is still enough to raise concerns about aquatic health.

      Copper
      At low concentrations, copper is beneficial to aquatic life, but at higher
      concentrations can be extremely toxic to aquatic life; this toxicity can occur
      at levels that are not harmful to humans. This metal finds its way down
      storm drains through runoff from building materials such as roofs, and roads
      where copper is released from the brake pads of cars.

    • What is the Alameda Countywide Clean Water Program (the ACCWP)?

      Go directly to the ACCWP Page.

    • What can I do to help reduce Nonpoint pollution.

      Urban Stormwater Runoff

      • Keep litter, pet wastes, leaves, and debris out of street gutters and storm drains--these outlets drain directly to streams and wetlands.
      • Apply lawn and garden chemicals sparingly and according to directions.
      • Dispose of used, antifreeze, paints, and other household chemicals properly, not in storm sewers or drains. Most vehicle fluids can be recycled. Check for your nearest oil recycler.
      • Use a dry clean up method to clean up spilled brake fluid, oil, grease, and antifreeze. Do not hose them into the street where they can eventually reach local streams and the bay.
      • Control soil erosion on your property by planting ground cover and stabilizing erosion-prone areas.
      • Have your septic system inspected and pumped, at a minimum, every 3-5 years so that it operates properly.
      • Purchase household detergents and cleaners that are low in phosphorous to reduce the amount of nutrients discharged into our streams and coastal waters.
      • Limit the amount of impenetrable surfaces in your landscape. Use permeable paving surfaces such as wood decks, bricks, and concrete lattice to let water soak into the ground.
      • Allow thick vegetation or buffer strips to grow along waterways to slow runoff and soak up pollutants. Plant trees, shrubs, and ground cover. They will absorb up to 14 times more rainwater than a grass lawn and don't require fertilizer.
      • Use natural alternatives to chemical fertilizers and pesticides. If you must use chemicals, test your soil to determine the right amount.
      • Don't hose down driveways or sidewalks. Dry sweeping paved areas, along with careful trash disposal, are simple, effective pollution reducers.
      • Gutters and down spouts should drain onto vegetated or gravel- filled seepage areas - not directly onto paved surfaces. Splash blocks also help reduce erosion.
      • Divert runoff from pavement to grassy, planted or wooded areas of your property, so stormwater can seep slowly into the ground.
      • Compost grass clippings and leaves. Never allow them to wash into roadways where they will reach storm drains.
      • Get involved in the planning and zoning process in your community. That's where the decisions are made that shape the course of development and the future quality of our environment.
      • Place litter, including cigarette butts, in trash receptacles. Never throw litter in streets or down storm drains.
      • Properly dispose of household hazardous wastes.
      • Recycle all used motor oil by taking it to a service station or local recycling center.
      • Animal wastes contain bacteria and viruses that contaminate shellfish and cause the closing of bathing areas. Pet owners should pick up after their pets and dispose of the wastes in the garbage or toilet.
      • Wash your car on the grass so soapy water soaks into the ground. Use a hose nozzle to prevent water from running when not in use.
  • Youth & Teens
    • What are the different Summer Day Camps offered?

      The City of Pleasanton Library and Recreation offers three (3) different weekly Summer Day Camps for three different age groups. Summer Seekers are offered to campers in grades 1st through 3rd with a maximum of 30 campers per week. Summer Explorers are for campers in grades 4th through 6th with a maximum of 30 campers per week. P-Town Teens Camp is for students ages 12-15 with a maximum of 20 campers per week. The Teen Road Trip Camp is offered to camper’s ages 12-15 years old. Each day, campers will visit a different destination. Program fees include staff supervision, admission and transportation fees.

    • What kind of activities will my child participate in at Summer Day Camp?

      Each week campers will play games throughout the day like dodgeball and capture the flag, along with making crafts and conducting science experiments like making slime or play dough. Campers will take a different field trip each week, check the Summer Activities Guide for current field trip schedule.  Swim days are also offered twice a week at the Dolores Bengtson Aquatic Center.  

    • Are the kids going swimming this summer at camp?

      Yes, they swim twice a week at the Dolores Bengtson Aquatics Center and sometimes they swim a third time on a field trip day if they are going to Aqua Adventures or Lake Del Valle.  A swim test administered by the Aquatic staff will be conducted to verify that campers may swim in deep water. 

    • What are the Summer Camp Counselors like? What is the ratio? Counselor’s qualifications?

      The counselors are well qualified, enthusiastic, and passionate about working with kids.The camper to staff ratio is 10:1 to ensure a safe and fun environment.   Counselors participate in a rigorous interview process and 40 hours of staff training prior to the start of the summer camp. All camp staff are required to be CPR and First Aid certified through the Red Cross.  

    • What are the Summer Camp field trips this summer?

      The field trips vary each week by age group and current field trips can be found in the Summer Activities Guide.

    • Where is the Amador Recreation Center located?

      The Amador Recreation Center is located at 4455 Black Ave. directly behind the Dolores Bengtson Aquatics Center at the Amador Valley Community Park.  

    • Are there any extended care programs?

      Summer Day Camp is a weekly camp offered Monday-Friday from 8:30am – 3:00pm. There is no extended care option available at this time.