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Emergency Shelters and Transitional Housing

211 Program


The 211 program was established several years ago as a free, accessible, 3-digit telephone number that enables all Alameda County residents easy access to customized multilingual health, housing and human services information 24 hours a day, 7 days a week and 365 days a year. Although available to everyone, 211 is especially critical for vulnerable populations such as single parent and very low-income families, frail elders, people with disabilities, caregivers, and non-English speakers who are in need of such vital resources as emergency housing, food, financial aid, healthcare, and legal assistance. 211 has also proven to be a critical public communications tool during recovery efforts after a disaster.


211 provides callers with information about and referrals to human services for every day needs and in times of crisis including:

  • Basic Human Needs Resources (food banks, clothing closets, emergency shelters, rent assistance, utility assistance)
  • Physical and Mental Health Resources
  • Employment Resources
  • Support for Older Americans and Persons with Disabilities
  • Support for Children, Youth and Families
  • Volunteer Opportunities and Donations

You can dial “211” from your telephone for free, 24-hour community, health and social services information. Like 911 for emergency service, 211 has been set aside by the Federal Communications Commission for the public to easily access community information. Callers receive personalized information from a live call specialist. Call specialists can also help callers find out where to go to volunteer or donate to their favorite cause.


Eden I&R, Inc., was designated by the California Public Utilities Commission to be the 211 provider in Alameda County.  More information can be found at


Homelessness Prevention and Rapid Rehousing Program (HPRP)


Eden I&R’s 211 program is a partner in the implementation of the county-wide Homelessness Prevention and Rapid Re-Housing Program (HPRP).  HPRP provides housing relocation and stabilization services to individuals and families who are homeless or at risk of becoming homeless.


HPRP was funded by federal ARRA (American Recovery and Reinvestment Act) stimulus funds. The program, as defined by U.S. Department of Housing and Urban Development (HUD), is intended to provide temporary financial assistance and housing relocation and stabilization services to individuals and their families who are homeless or would be homeless but for this assistance. 211 will be a point of entry, assessment and referral to the six regional Housing Resource Centers (including one based in the Tri-Valley) that will provide a variety of prevention and re-housing services.


HPRP funds were nearing depletion in mid-2012.  For information on current availability, dial “211.”


EveryOne Home Plan


The City of Pleasanton has endorsed the EveryOne Home Plan which is Alameda County’s road map for ending homelessness. The plan aims to end homelessness in Alameda County by emphasizing a coordinated, efficient regional response to a regional problem.  More information on EveryOne Home can be found at


NOTE: It is illegal for any housing provider to discriminate on the basis of age, sex, race, physical handicap, marital status, sexual preference, or religion. If you have been unlawfully discriminated against, or you have questions about your rights, contact ECHO Housing at 510-581-9380 or 925-449-7340.




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