Pleasanton
COMMUNITY BUSINESS GOVERNMENT SERVICES  
 

City of Pleasanton

YOU MAY WANT ...
 

 

WHAT'S NEW
Newsroom
 

 

FAQ

Expand All Collapse All

expand/collapse Access to City Documents
 

How do I access official City Documents?

You can request copies of official City documents by contacting the City Clerks located at 123 Main Street (925) 931-5027.

  How do I view the Municipal Code?
Click here and you will go directly to the Municipal Code.
expand/collapse Affordable Housing
  How do I find out about renter's rights and/or what to do about landlord disputes?
ECHO Housing 925-449-7340
expand/collapse Animals/Pets Services
  How do I obtain a dog license?
Dog licenses are available at the Utility Billing office located at 3333 Busch Road. Contact 931-5425 Monday - Friday 7:30 to 3:30pm for additional information. Click here for the dog license application.
  How do I report a dog bite incident?
Call the Pleasanton Police Department non-emergency line at 925-931-5100 and report the incident to the dispatch center. The dispatcher will have an Animal Services officer come out to your location and take an incident report. If the incident occurred after hours, a police officer will come to your location and take the initial report. The report will then be forwarded to Animal Services for the follow-up investigation.
  What do I do about rats and/or bees?
Contact Alameda County Vector Control at 510-567-6800.
  What do I do if I see a dead animal in the street?
Contact the Pleasanton Police Department non-emergency line at 925-931-5100. Advise the dispatcher of the location and type of animal. Dispatch will have an Animal Services officer respond and remove the animal as soon as possible.
  What does Animal Services do with the dogs and cats they capture?
The Animal Service officers attempt to locate the owners of the animals if the animals have licenses or identification tags on them. If the animal's owner cannot be identified the animals are taken to the East County Animal Shelter located at 4595 Gleason Drive in Dublin. The shelter is open 11:30am-5:30pm everyday except major holidays. The shelter can be reached at 925-803-7040.
  What do I do if a wild animal bites my pet or me?
  1. Cleanse the wound immediately with soap and water.
  2. If you can do so safely, confine the wild animal (i.e. place a container over a bat that is found on the ground)
  3. If the wound breaks the skin, we recommend you seek medical attention. Your doctor may give you a tetanus shot and/or antibiotics. If the biting animal cannot be located, your doctor may recommend anti-exposure rabies shots.
  4. Report the bite to the Police Department at 925-931-5100 immediately. The wild animal will be impounded and rabies testing will be arranged if necessary.

Rabies testing is accomplished by examining the wild animal's brain tissue and requires that the wild animal be euthanized. The wild animals most often tested for rabies are bats, skunks, and foxes. Dead animals that require rabies testing must be kept refrigerated (Not frozen) until delivery to the testing laboratory.
  What do I do if a dog or cat bites my pet or me?
  1. Cleanse the wound immediately with soap and water.
  2. If the wound breaks the skin, we recommend you seek medical attention. Your doctor may give you a tetanus shot and/or antibiotics.
  3. Report the bite to the Police Department at 925-931-5100.
  4. Dogs or cats that have bitten a person or another animal will be quarantined for ten days. If the biting animal cannot be located for quarantine, your doctor may recommend anti-exposure rabies shots.
  5. Species at extremely low risk of rabies exposure are: rabbits, guinea pigs, rats, mice, hamsters, birds, squirrels, etc. These bites will be reviewed individually and the possibility of rabies exposure can usually be excluded.
expand/collapse Business License Including Home Business
  How do I apply for a Business License?
Business License is located in the City offices at 200 Old Bernal Ave. Contact 931-5440 for further information or click here.
expand/collapse City Administration
  How do I get financial information about the City?
http://www.cityofpleasantonca.gov/services/finance/
  How do I pay for an administrative citation?
Payments are mailed to or made in person at 123 Main Street, Pleasanton, CA 94566. Contact the Finance Department at 931-5406 between the hours of 8 am to 5 pm daily.
expand/collapse City Employment
  How and where do I get a worker's permit for a student?
Pleasanton Unified School District
4665 Bernal Avenue
925-462-5500
  What is the career hotline number?
925-931-5056
expand/collapse City Facilities
  How do I reserve a room or picnic area for an event?
Read the facility rental information, then talk to our Facility Rental coordinator at 925-931-5340.
expand/collapse City Legal
  How do I find our about renter's rights and what to do about landlord disputes?
ECHO Housing, 925-449-7340, is the City's resource for renter's rights/landlord disputes.
  How do I deal with Property/Neighborhood issues (legal questions)?
The book "Neighbor Law: Fences, Trees, Boundaries & Noise" is a reference book the City Attorney's office has made available at the library. This book can answer most commonly asked legal questions. Please visit the library.
  How do I contact the District Attorney?
5672 Stoneridge Drive (near West Las Positas)
Pleasanton CA 94588
925-227-6700
  How do I find the Lawyer Referral Service (California Bar Association)?
The Lawyer Referral Service can be contacted at 510-893-7160; Legal Aid of Alameda County is 800-200-0982.
  Where do I get certified copies of birth or death certificates?
Contact the County Recorder's Office, phone: 510-272-6362
  What is the address and phone number of Small Claims Court?
5672 Stoneridge Drive (near West Las Positas)
Pleasanton CA 94588
925-227-6700
  Where do I go to pick up a certified copy of my marriage license?
Contact the County Recorder's Office at 510-272-6373.
expand/collapse City Parks and Trails
  How do I report a service problem at a park?
Call 925-931-5565 to report park problems or to request service.
expand/collapse City Permits
 

Where do I get a permit to self-haul residential trash?

You may obtain an application form from the City Clerks Office located at 123 Main Street (925) 931-5027.

expand/collapse Doing Business with the City
 

How do I find and fill out the Hotel Transient Occupancy Tax (T.O.T.) Return form?

Click here for the form.

 

How do I find and fill out the Tri-Valley Tourism Assessment form?

Click here for the form.

  How do I get a state resale number?
State Board of Equalization
2101 Webster Suite 200
Oakland, CA
925-286-0347
  How do I file for a fictitious business name?
Call 925-272-6362 or you can pick up forms on the second floor of the court house at 5672 Stoneridge Drive.
expand/collapse Economic Development Services
 

Does the City have an economic development program?

The City maintains a full service economic development program. Contact (925) 931-5038 for information.

expand/collapse General Information
  How do I get a Marriage License?
Contact the Oakland Recorders Office at 1-888-280-7708
  How do I contact the Mayor/Council?
The Mayor & City Council can be contacted via our Contact us Online page, directly via email, by phone at 925-931-5001, or by fax at 925-931-5482.
  How do I get a passport?
Contact 415-538-2700 for basic recorded information.
  How do I obtain a bike license?
Bikes may be licensed in person or by mail for a fee of $3.00 at 200 Old Bernal (931-925-5425. Click here for the application.
  How do I pay for an administrative citation?
Payments are mailed to or made in person at 123 Main Street, Pleasanton, CA 94566. Contact the Finance Department at 931-5406 between the hours of 8 am to 5 pm daily.
  How do I get a state resale number?
State Board of Equalization
2101 Webster Suite 200
Oakland, CA
925-286-0347
  How and where do I get a worker's permit for a student?
Pleasanton Unified School District
4665 Bernal Avenue
925-462-5500
  Does the City offer services for the developmentally disabled?
Yes, we offer recreational activities for developmentally disabled persons ages 15 and above. Call 925-931-5373 for RADD Program information.
  When moving to Pleasanton, who do I call for utilities, phone, etc.?
Pacific Gas & Electric: 800-743-5000
SBC Telephone: 800-310-2355
Pleasanton Garbage Service: 925-846-2042
City of Pleasanton (water): 925-931-5425
Comcast (cable TV): 800-945-2288
  What is the population of Pleasanton?
68,755
  What is the number of registered voters?
34,879
  Is Pleasanton a General Law city?
Yes.
  What is the phone number and address of the Chamber of Commerce?
777 Peters Avenue
Pleasanton California
Phone - 925-846-5858
  What is the phone number and address of the main Pleasanton Post Office?
4300 Black Avenue
Pleasanton California
Phone - 800-275-8777
  What is the County Recorder's address and phone number?
1225 Fallon Street
Oakland CA 94612
Phone - 510-272-6368
  Where do I get certified copies of birth or death certificates?
Contact County Recorder's Office. Phone - 510-272-6362
  Parade information?
To apply for a parade permit, call the Police Department at 925-931-5100.
  Where do I get information for the County Fair, as well as other activities at the fairgrounds?
Call the Alameda County Fairgrounds - 925-426-7600.
  Is there a real estate or property transfer tax in the City?
Yes, a real estate transfer tax of $1.10 per $1,000 of the sales price is collected through the County, which is shared with the City.
  What is the typical property tax rate in the City
1.16% of the total assessed value.
expand/collapse Issues Regarding the Condition of a Residential/Commercial (Code Enforcement)
  How do I contact the Health Inspector about a dirty restaurant?
The Alameda County Health Department Inspector can be contacted at 510-567-6700.
expand/collapse Library Services
  How do I get a Library card?
http://www.cityofpleasantonca.gov/services/library/library-cards.html
  How do I renew my Library books?
http://www.cityofpleasantonca.gov/services/library/renewing-materials.html
  How can I volunteer at the Library?
http://www.cityofpleasantonca.gov/services/library/volunteer-opportunities.html
  Where can I find out about Library programs?
http://www.cityofpleasantonca.gov/services/library/programs-and-events.html
  Where can I find a list of new... DVDs, Mystery Books, Audiobooks...
http://millennium.cityofpleasantonca.gov/ftlist
  Where is the Library located?
http://www.cityofpleasantonca.gov/services/library/location-access.html
  What are the Library's hours of service?
http://www.cityofpleasantonca.gov/services/library/hours.html
  Can I access the internet at the Library?
Yes. The Library has several PCs available for you to use. Sign-up in person at the Adult or Juvenile Information Desks. The Library provides internet access for your laptop.
  What is the Library's phone number?
http://www.cityofpleasantonca.gov/services/library/contact.html
  Can my organization use the Library's meeting rooms?
http://www.cityofpleasantonca.gov/services/library/meeting-room.html
  How much does it cost to rent a book, DVD, audiobook...?
http://www.cityofpleasantonca.gov/services/library/borrowing-materials.html
  How long can I keep my Library materials?
http://www.cityofpleasantonca.gov/services/library/borrowing-materials.html
  How can I find out which Library materials I have checked out?
http://millennium.cityofpleasantonca.gov/patroninfo
  Does the Library carry tax forms?
The Library has reproducible tax forms that may be photocopied. IRS and California State tax forms are available on the internet. Ask a Librarian for assistance in locating and printing tax forms.
  What are the Pleasanton Library hours, address, and phone number?
Pleasanton Library
400 Old Bernal Ave., 94566-7012
PHONE 925-931-3400

Library Hours
Monday10:00 a.m -9:00 p.m.
Tuesday10:00 a.m -9:00 p.m.
Wednesday10:00 a.m -9:00 p.m.
Thursday10:00 a.m -9:00 p.m.
Friday10:00 a.m -5:00 p.m.
Saturday10:00 a.m -5:00 p.m.
Sunday1:00 p.m -5:00 p.m.
expand/collapse Livermore-Pleasanton Fire Department
 

Does the LPFD offer fire prevention programs?

The LPFD offers a range of fire prevention services.  Contact (925) 454-2361 for information.

expand/collapse Local Courts
  How do I get a Marriage License?
Contact the Oakland Recorders Office At 1-888-280-7708
  How do I find the Courthouse?
The Gale Schenone Hall of Justice is located at 5672 Stoneridge Drive, Pleasanton, 925-227-6700.
  How do I contact the District Attorney?
The District Attorney is located at the Gale Schenone Hall of Justice, 5672 Stoneridge Drive, Pleasanton, 925-803-7123.
  What is the address and phone number of Small Claims Court?
5672 Stoneridge Drive (near West Las Positas)
Pleasanton CA 94588
925-803-7123
  Where is the Superior Court?
Gale Schenone Hall of Justice
5672 Stoneridge Drive (near West Las Positas)
Pleasanton CA 94588
expand/collapse Mayor, City Council, City Commissions, Elected State and Federal Officials
  How do I find my elected representatives?
Click here for information.
  How do I contact the Mayor/Council?
The Mayor & City Council can be contacted via our Contact Us Online page, directly via email, by phone at 925-931-5001, or by fax at 925-931-5482.
expand/collapse New Resident Information
  How do I get a Library card?
http://www.cityofpleasantonca.gov/services/library/library-cards.html
  How do I contact the Pleasanton Garbage Service?
Pleasanton Garbage Service can be reached at 925-846-2042.
  How do I enroll my child at Gingerbread Preschool?
Click here for information on Gingerbread Preschool (including enrollment).
  Where is the Library located?
http://www.cityofpleasantonca.gov/services/library/location-access.html
  When moving to Pleasanton, who do I call for utilities, phone, etc.?
Pacific Gas & Electric: (800)743-5000
SBC Telephone: (800)310-2355
Pleasanton Garbage Service: (925)846-2042
City of Pleasanton (water): (925)931-5425
Comcast (cable tv): (800)945-2288
  What is the phone number and address of the main Pleasanton Post Office?
4300 Black Avenue
Pleasanton California
Phone - (800)275-8777
expand/collapse Planning and Building Inspection Services
 

How do I access the Parcel Zoning Map Search?
Click here to view the information.

  How do I file a complaint regarding a contractor?
The control the Building Department has over contractors is generally limited to activity on an active permit. Disciplinary actions against licensed contractors after a job is complete are administered by the Contractors State Licensing Board 800-321-2752. Consumer information and complaint forms are also available online at www.cslb.ca.gov.
  How do I address a problem with a neighbor?
Disputes between neighbors are generally considered a civil matter that is decided in the courts. If work is being done without a permit, or a dangerous condition is being created, the Building and Safety Division has the authority to issue a stop work order. Conflicts with local zoning ordinances are resolved by the City Code Enforcement Officer under the direction of the Planning Director. To speak to a Code Enforcement Officer, please call 925-931-5600.
  Where do I get a plan holders' list?
200 Old Bernal
Engineering - 925-931-5650
  Where can I get a building permit?
The Building and Safety Division is located at 200 Old Bernal Avenue.
 

What type of work requires a permit?
New Construction and Alterations.

  • Any construction which creates or adds to the floor area or volume of an existing structure. Includes new buildings, additions and accessory structures.

Alterations

  • Any structural repair or modifications.
  • Any modifications to the weather/moisture protection of an existing structure such as disturbing the exterior finish or replacing a shower enclosure.
  • Any modifications to the electrical wiring, the plumbing system or the mechanical system in a structure.
  • Window replacement.


Sheds, decks, retaining walls or fences.

  • Any shed more than 120 square feet in area.
  • Any deck or patio over 8" above surrounding grade.
  • Any retaining wall over four feet in height, measured from the bottom of the footing to the top of the retaining wall, or any retaining wall supporting a surcharge.
  • Any fence greater than 6' in height.


Re-roofs.

  • Any roof repair or replacement which involves more than 25% of the total area.
 

What repairs and or improvements need to be made at the time of sale of a building?
Smoke alarms (detectors).
Smoke alarms need to be installed in all sleeping rooms, hallways leading to sleeping rooms, and on all levels for dwellings over one story.
PMC 20.08.065. The smoke alarms are required at the time of sale per PMC 20.08.020 and if alterations in excess of $1,000 are made per PMC 20.08.065 and PMC 20.04.015 (102 A.4.1)

Spark arrestors.
Spark arrestors are to be installed on all solid fuel burning appliances. The device shall be of corrosion resistant material having a net free area of four times the chimney outlet. The openings shall be between 3/8" and 1/2" in diameter. 
The spark arrestors are required at the time of sale and if alterations in excess of $1,000 are made per PMC 20.08.030.

Water Heater Seismic Strapping.
SB 304, (Rosenthal) added the retrofit for seismic bracing of water heaters at the time of sale effective January 1, 1996. It further added minimum standards for the types of bracing methods used. Water heaters require strapping in the top one-third and the bottom one-third to resist earthquake motion. It is recommended that water heaters over 100 gallons are provided with additional straps. The seismic strapping is required for new or replaced water heaters.
2007 CPC Section 508.2.

Note that the platform requirements for water heaters installed in garages do not apply to the time of sale requirements. Platforms are still required at the time the unit is replaced.

  Who Can Pull a Building Permit?
California state law specifies that a permit may be issued to either the owner of the property where the work is to be performed or a licensed contractor in the trade for which they are licensed. An agent (or representative) of the owner may also pull a permit, however the owner must still complete the Property Owner Package form and designate the person representing them on that form.
  Can I do the work myself?
Yes. A homeowner can pull a permit to make improvements on their own house. You may do your own design and prepare your own plans as long as they show compliance with all the applicable codes for structural, energy, and fire, life/safety items. You will be responsible for these items. Liability prevents the City from designing your project for you.
  Should I hire a licensed contractor?
It is recommended in most cases to use the services of a qualified professional. Licensed individuals must be bonded and provide their own workers compensation and liability insurance. This could potentially be a burden for a homeowner not normally covered for these types of exposure. It is recommended that you contact your insurance agent and review your coverage before taking on a project.
  How much does a Building permit cost?

Basic building permit fees are based on the valuation of the project and are calculated using the table shown below. A small termite repair valued at $500 would cost $23.50. A re-roof job valued at $7,500 would cost $69.25 + (6 x $14.00) or $153.25.



Valuation

Base Fee

Rate Per Unit

$1 to $500

$23.50

 

$501 to $2,000

$23.50

$3.05 per 100*

$2,001 to $25,000

$69.25

$14.00 per 1,000*

$25,001 to $50,000

$391.25

$10.10 per 1,000*

$50,001 to $100,000

$643.75

$7.00 per 1,000*

$100,001 to $500,000

$993.75

$5.60 per 1,000*

$500,001 to $1,000,000

$3,233.75

$4.65 per 1,000*

$1,000,001 and over

$5,608.75

$3.65 per 1,000*


Plumbing, Mechanical and Electrical permits are calculated differently, they are based on fixture counts and a given rate per fixture. Development fees are typically based on square footage. Our Development Fee Handout is available for download, or call 925-931-5300 and a copy can be faxed to you. Fees may change without notice on this web page.
  How long is a Building permit good for?
Plan check expiration. A plan check expires by limitation 180 days after the application was received if a permit is not issued by that time. A one-time extension may be granted for cause if requested prior to the expiration date. PMC 20.04.015 Section 304A.4

Permit expiration. A permit expires by limitation if work is not commenced within 180 days, or if the work is suspended or abandoned for a period exceeding 180 days.
PMC 20.04.015 Section 303A.4. Work is considered suspended if progress has not been demonstrated by passing an inspection within that 180 day period.
  When did that become code?

Code Year

Adoption Date

PMC Ordinance

2007 CBC

January 1, 2008

1965

2001 CBC

October 1, 2002

1869

1998 CBC

July 1, 1999

1778

1994 UBC

December 11, 1995

1669

1991 UBC

July 16, 1992

1561

1988 UBC

January 16, 1990

1449

1985 UBC

October 4, 1988

1385

1982 UBC

November 13, 1984

1169

1979 UBC

May 13, 1980

932

1976 UBC

Sept. 12, 1978

863

1973 UBC

July 8, 1974

728

1970 UBC

December 21, 1970

616

1967 UBC

June 3, 1968

525

1964 UBC

February 28, 1966

440

1961 UBC

March 2, 1962

344

1958 UBC

May 25, 1959

300


Foundation Anchors. Foundation anchor bolt requirements became effective around 1947 and pre-date the first building codes adopted by Pleasanton. The current minimum size anchor bolt is 1/2" diameter with a minimum 7” embedment into the foundation CBC 2308.6. A 3" x 3" x 0.229" plate washer is required in our Seismic Design Category, but the hole in the plate washer is permitted to diagonally slotted up to a maximum length of 1.75.” CBC 2305.3.11 and 2308.12.8

Water Heater platforms, seismic straps. Up until the 1964 UPC water heaters were only required to be protected from damage by providing a barrier or by elevating. In the 1964 UPC, section 1310, the pilots were required to be 24" above the garage floor. In the 1970 UPC the burner height above the floor was lowered to the 18" we use today.

Seismic straps were introduced in the 1988 UPC, section 1310(e), for water heaters over 4' high with non-rigid connectors. In the 1991 UPC the language was simplified to include all water heaters regardless of height or type of connection. The 1994 UPC added further the type and number of straps we use today. Additionally, AB 1890 requires that any new or replacement water heater sold on or after July 1, 1991 must be provided with seismic bracing. SB 304 became effective January 1, 1996 requiring existing all water heaters to be braced at the time of sale.

Smoke Alarms (detectors). Smoke alarms were introduced in the 1973 UBC, section 1413, and were required on all levels in the hallway leading to sleeping rooms. The current requirements are to install smoke detectors in all rooms used for sleeping purposes, in each story within a dwelling unit including basements, and in hallways leading to sleeping rooms. The detectors are required to be powered by the building wiring in all new construction. PMC 20.08.065.

Emergency Egress. The emergency egress requirements for escape from sleeping rooms was introduced in the 1970 UBC section 1404. At that time the minimum area was 5 square feet with a 22" minimum width and height and a maximum sill height of 48". In the 1976 UBC it was upgraded to the 5.7 square feet, 24" height, 20" width minimum and 44" maximum sill height. The 2007 CBC clarified the sill height measurement is now measured from the bottom of the clear opening of the window, not the sill height
CBC 1026. First floor openings with 44” sill height to grade can be 5 square feet.
  What Building codes are currently adopted in Pleasanton?
  • 2013 California Building Code - Volumes I & II
  • 2013 California Mechanical Code
  • 2013 California Plumbing Code
  • 2013 California Electrical Code
  • 2010 California Energy Standards
  What is the seismic and wind zone for Pleasanton?
  • Seismic Design Category D or E, depending upon the location.
  • Wind Speed 85 mph. Exposure is determined by terrain and chosen by the design professional.
  • No snow load requirements in Pleasanton.
  Can I use a shake roof on my new or existing house?
The City of Pleasanton requires a minimum fire rating of Class B roof covering per the City Municipal Code Section 20.08.050. Standard shake does not meet this requirement, but fire-treated shakes may be used for re-roofing an existing home when installed as a Class B assembly.
  Who enforces the Pleasanton Municipal codes?
The Pleasanton Municipal Code (PMC) is enforced by several City of Pleasanton employees. Police officers enforce personal violations of the code including animal/alcohol/noise/juvenile/vehicle/park violations. Community Service Officers enforce animal/vehicle violations. Animal Service Officers enforce animal related sections of the code. Code Enforcement Officers enforce zoning/building/property violations.

Code Enforcement Officers always attempt to resolve violations through public education and courtesy requests for code compliance. If violations are not abated within a timely manner, code enforcement resolves violations by either an administrative citation or a compliance order. Administrative citations are usually issued for violations, which do not involve the zoning ordinance, such as encroachment or garbage violations. Zoning violations are remedied through compliance orders and administrative hearings. The hearing officer can impose administrative penalties, not to exceed $1,000, for each day the violation is not corrected.

Please check the on-line version of the municipal code for what the city regulates or the main Code Enforcement Unit
page. Additional questions can be directed to Sgt. Jeff Bretzing of the Code Enforcement Unit at 925-931-5620 of by email at jbretzing@cityofpleasantonca.gov.
  What is the City's Property Maintenance Program?
Property maintenance is the orderly keeping of real property within the City of Pleasanton. An increasing number of unkempt properties within the City and complaints about those properties gave cause for the Pleasanton City Council to adopt Chapter 9.28 of the Pleasanton Municipal Code in September 1989. This ordinance became effective in October 1989 and sets standards for the maintenance of all real property within the City of Pleasanton. The purpose of the ordinance is to enhance property values and ensure that the rights of all businesses and residents to privacy, safety and an attractive environment are respected. Your cooperation in complying with the Municipal Code will help to enhance the quality of life in Pleasanton.
  Who is Responsible for the Maintenance of Property?
The owner, lessee, tenant, or other person having control or possession of the property is responsible for it’s' upkeep.
  Is it illegal to put up garage sale signs on City light poles, signs, or trees?
Yes. The City Municipal Code does not allow the posting of any signs on public property.
  Can I park my boat, trailer, or camper in front of my house or in my driveway?
Street parking is limited to 72 hours for any type of vehicle, including trailers. Boats, trailers, and campers removed from a truck are prohibited in front yards and driveways. Recreational vehicles are allowed in driveways provided they do not encroach upon the public sidewalk. Boats and trailers can be stored in a rear or side yard provided they are screened by a solid six-foot fence.
expand/collapse Police Services
  How do I get a mechanical traffic citation (fixit ticket) signed off?
Contact the clerk in the lobby of the Police Department anytime during the day or night and request an officer to inspect your vehicle.
  How do I access Megan's Law?
Go to the website www.meganslaw.ca.gov
  How do I pay a parking ticket?
Contact the City Finance Department at 123 Main Street, 925-931-5400 or pay on-line at www.paymycite.com/pleasanton.
  How do I obtain a bike license?
Bikes may be licensed in person or by mail for a fee of $3.00 at 200 Old Bernal (931-925-5425. Click here for the application.
  How do I check the status of my crime investigation?
Call the Investigations Unit at 925-931-5134 and request to speak to the investigator handling your case. The call taker will ask you for the investigators name or the case number to your incident so they can determine who is handling your case. You will then be connected to the investigator handling your case. If the investigator is not at his/her desk leave a message on their voice mail and they will call you back as soon as possible.
  How do I get a hold of a particular officer who works patrol?
All officers can be reached by calling the main department number at 925-931-5100. A message can be left in the officer's mail box or you can leave a voice mail message. Officers can also be reached via email by using the first initial of their first name followed by their last name @cityofpleasantonca.gov.  For example, Officer John Smith would be jsmith@cityofpleasantonca.gov  Please be aware of common names as email addresses are under legal name i.e.-Robert for Bob. 
  How do I get a copy of a police report?
To obtain a copy of a crime report or traffic collision report you must contact the police department's records division to determine if you may get a copy of a police report. If you are a suspect in a case or an arrested party on a police report, you may only get a copy of the report through the Alameda County District Attorney's office. If you are eligible to receive a copy of the report, you must request it in person at the Pleasanton Police Department. Copies of reports cost $1 for the first 10 pages and $.10 per page after the 10th.
  How do I get a restraining order?
Restraining orders are not issued by the Police Department. You can file for a restraining order by contacting the Alameda County Superior Court Civil Division, second floor, Department 51 at 5672 Stoneridge Drive in Pleasanton. The phone number is 925-551-6883. You must pick-up a restraining order packet at the Civil Division, fill it out, and then return it to the court for consideration.
  What is the address and phone number of the Traffic Court?
5672 Stoneridge Drive (near West Las Positas)
Pleasanton CA 94588
925-227-6700
  What is the address and phone number of Small Claims Court?
5672 Stoneridge Drive (near West Las Positas)
Pleasanton CA 94588
925-227-6700
  Parade information?
To apply for a parade permit, call the Police Department at 925-931-5100.
  What is Community Policing?
Community Policing is a style of policing that centers around building police-community partnerships to work collectively in pro-active problem solving to address the causes of crime and other community issues. Some crimes and on-going neighborhood problems result from factors and variables that may be unique to a specific neighborhood. Often times these variables are known better by the people who live there than by the Police. By working directly with the citizens of that neighborhood, the police and the citizens share ownership in the decision making process, allowing us to prioritize problems, identify the root causes of these problems and effectively addressing these problems on not just a short-term solution, but as a long-term solution.
  Does the Pleasanton Police Department practice Community Policing?
Yes. The Police Department has evolved into a community oriented policing agency. All levels and divisions of the Police Department work together in meeting the needs of the community. Our officers and personnel have received training on community problem solving techniques and many of our divisions have been changed to better address and meet the needs of the community.
  Is there a Community Policing unit?
No. Community Policing is an across-the-board function throughout the Pleasanton Police Department and is not assigned to a specific unit or a select few individuals. The City has been divided into three patrol districts and each district is further divided into smaller neighborhoods. There are individual officers assigned to each neighborhood who serve as liaisons in solving neighborhood problems and traffic officers assigned to districts to address specific traffic related issues.  Citizens should contact the Police Department through normal channels in reporting crimes and neighborhood problems. Recurring problems that need to be addressed through COPPS will be referred to the neighborhood officer(s) for a given area who will handle and/or coordinate the response to the problem.
 

What is D.A.R.E.?

The Pleasanton Police Department in collaboration with the Pleasanton Unified School District is proud to offer the D.A.R.E. (Drug Abuse Resistance and Education) program to the students in our schools. The Police Department and the School District have been offering the D.A.R.E. program to our students since 1989. D.A.R.E. officers teach the 10 week program to every fifth grade class in the School District and the four session eighth grade program at all three middle schools.

Traditionally drug abuse programs dwell on the harmful effects of drugs. The program's emphasis is to help students recognize and resist the many subtle pressures that influence them to experiment with alcohol and drugs. The program's strategies also focus on consequences, peer pressure, assertiveness, self-esteem, violence, the media, stress/stressors, decision-making, youth gangs, and positive alternatives to drug abuse behavior and situations of potential violence. 


D.A.R.E. Officers attend a comprehensive two-week training program that includes elements of teaching, public speaking, classroom management, drug and drug influence recognition, phases of addiction and learning objectives specific to each of the lessons. In addition to their classroom duties, D.A.R.E. Officers spend time with students at recess and lunch, attend school field trips, facilitate Red Ribbon Week activities, participate in various community events, and speak at youth functions.

For more information on D.A.R.E. visit our D.A.R.E. webpage under Youth/Community Services.


D.A.R.E. OfficersSchools
Ted Young
925-931-5147
Carden West School, Donlon Elementary, Fairlands Elementary, Hacienda School, Mohr Elementary, Walnut Grove Elementary
Jason Knight
925-931-5146
Alisal Elementary, Hearst Elementary, Lydiksen Elementary, Valley View Elementary, Vintage Hills Elementary
  What does a Police Detective do?
A Detective does all the required follow-up work on cases after the initial investigation and report is taken. Information that needs to be verified is gone through, witnesses and suspects are tracked down, and additional evidence may also be gathered. The Detective will then determine if the case warrants an arrest, is temporarily at a dead end, or if the case can be forwarded for review by the District Attorney's Office for possible charges against an individual. Each Detective carries a caseload that can vary from 10-50 cases at any given time.
  I found additional items missing from a theft/burglary case. Do I have to wait to talk to the Detective handling the case?
No. You can prepare an itemized list of additional items missing on your own and mail, email, fax, or drop them off at the Police Department. Make sure you list the case number from your report on top of the list. When the list arrives at the Police Department, it will be forwarded to the Detective handling the case. This way the information is added to your case more quickly and saves time waiting for phone calls back and forth.
  What do patrol officers actually do on patrol?
Police officers working patrol are the first line of defense for the community and first contact for most of the public. Officers handle traffic enforcement duties, respond to emergency calls for service, handle reports of crimes in progress, do initial investigations of crimes and take reports of such, resolve disputes, provide assistance and information to citizens in various situations, and proactively look for things that are out of place or people doing things they are not supposed to be doing. It is a busy job and one that is provided 24 hours a day, 365 days a year rain or shine.
  An officer came out and helped me with a call once before. Should I wait to get a hold of the same officer if the problem is happening again or a different problem is going on?
No. If you have a need for police services, call the main department number at 925-931-5100. The officer you dealt with in the past may not be working the area you live in, may be off on days off or vacation, or may have even been reassigned to a special unit outside of the patrol division. Every officer is capable of assisting you if there is an immediate need for police service. Ongoing neighborhood problems can be directed to the neighborhood officer assigned to your area for follow-up, but initial crime reporting or in-progress calls should be handled by on-duty patrol staff. Ideally your neighborhood officer should be able to assist you with on-going problems within your neighborhood.
  What does the Records and Communications division do?
The personnel in this division keep and maintain all records for the Police Department. They also answer all calls on the non-emergency and 911 telephone lines for the department. Dispatchers then evaluate the calls for service and dispatch the appropriate personnel to deal with the call.
  Under what circumstances should I call 911?
911 should be called in an emergency situation only, such as when a person's safety is endangered, for a medical emergency or a crime in progress. All other calls including business calls, non-emergency calls for service and information calls should be made through the main police department number at 925-931-5100.
  What if I have a question about the status of a traffic citation?
Calls regarding court dates, payment of fines, or questions about traffic school should be directed to the Traffic Division at the Alameda County Superior Courthouse in Pleasanton by calling 925-227-6700.
 

What crimes does the Special Enforcement Unit investigate?
This specialized unit covers a broad spectrum of crimes that would include what is commonly referred to as street crimes and crime suppression up to and including gangs, sex registrants, vice and crimes that involve the use or distribution of illegal narcotics. If you have any information about suspected illegal narcotic transactions or vice activity you can contact the Special Enforcement Unit at 925-931-5134.

  Is there an illegal drug problem in the City of Pleasanton?
The City of Pleasanton has its share of illegal drugs just as any City does. Just as we are not immune to crime, we are not immune to drugs in our community. Marijuana and methamphetamine are the most prevalent illegal substances (drugs) the Pleasanton Police Department deals with on a regular basis.
  What do I do if I find a suspect illegal drug?
Do not touch the substance as some drugs can be absorbed through the skin. Call the police department and report what you have found and the location.
  What can I do about cars and truck parked on my street that have not been moved for a long time?
According to the Pleasanton Municipal Code, vehicles cannot be left on a public street for more than 72 consecutive hours before being moved. Complaints regarding these vehicles can be made by calling the main police department number at 925-931-5100. An officer or Community Service officer (CSO) will check the vehicle to determine if it has been abandoned and make every effort to contact the registered owner to explain parking laws and city ordinances. If the vehicle is in violation of the CVC or the Pleasanton Municipal code, and the officer is unable to contact the registered owner, the vehicle will be tagged for tow in 72 hours. If you have concerns about large semi-trucks parked on your street you should again call the police department. Large trucks have specific roadways they can travel and if the officer feels the truck is in violation, the truck will be cited.
  What do I do if I get into a traffic accident?
If no one is injured in the collision and you can do it safely, move both involved vehicles out of the roadway. The California Vehicle Code requires you to exchange information with the other driver (i.e.: name, address, phone number, driver's license number, vehicle license plate number, and insurance policy information). If someone is hurt or you do not feel safe in exchanging information contact the Police Department and an officer will be dispatched to assist you. You also need to contact your insurance company and report the accident.
  What can I do about speeding vehicles on my street?
If the problem is an in progress violation, call the Police Department and report the violation providing as much information about the involved cars as you can. An officer will be dispatched to investigate the problem. You can also contact the Pleasanton Police Traffic Unit hotline 925-931-5277 and report the problem to that division. You can leave a message about your concerns on the on-going speeding problem in your neighborhood. The Traffic Unit may be able to arrange some specific traffic enforcement in your neighborhood to help reduce the problem.
  How can I contest a parking ticket or administrative citation?
You can pick up an Administrative Review Form from at the front desk of the Police Department. After filling out the form, the Traffic Lieutenant reviews the application and will mail the results to you.
  Are juvenile cases handled differently than adult cases?
Yes. The law is set up to allow some flexibility in dealing with juvenile cases to afford kids educational and diversion opportunities from the juvenile justice system when possible. The Pleasanton Police Department has first offender diversion programs for juveniles arrested for minor crimes where they admit guilt and for minor traffic offenses involving pedestrian or bicycle violations. Diversion programs involve educational opportunities to learn about the law, realize what they did was wrong, and to afford them opportunities at "working off" their violations through community service work, in addition to counseling that may be deemed appropriate.
  Are there really cops on campuses?
Yes. The Police Department and the School District implemented the School Resource Officer (S.R.O.) program to make our schools safer and to have a positive police presence in the schools. S.R.O.'s are not put in the schools specifically for enforcement activity, but to provide a safe environment, participate in school activities, interact with youth during lunches and breaks, and to educate the youth on a variety of topics.
 

Does the Police Department have volunteering opportunities?

The Police Department has several volunteer programs available for citizens to help “give back” to their community.  Please visit the Police Department’s Community Policing page off the front page of the PD website to learn about our Citizens and Teen Academy’s, Chaplain Program, Explorer Program, Reserve Officer Program, and Volunteer Programs

expand/collapse Recreational Classes, Arts and Recreation Information
  How do I sign up for a recreation class?
Complete the registration form in the Quarterly Activities Guide, then mail, fax or deliver it to the Parks and Community Services Administration Office, 200 Old Bernal Avenue-Modular, Pleasanton, CA 94566, fax 925-484-5078 by the appropriate deadline.
  How do I get a copy of the Activities Guide?
Copies are mailed to every household in Pleasanton each quarter. Visit http://www.cityofpleasantonca.gov/services/recreation/index.html and click on the link for the latest guide, or pick up a copy at the Parks and Community Services Administration Office, 200 Old Bernal Avenue-Modular, Pleasanton.
  How do I get tickets for a show at the Amador Theater?
For City-sponsored shows, you can purchase tickets online at http://www.cityofpleasantonca.gov/community/arts/index.html or call the Box Office at 925-931-3444.
  How do I enroll my child at Gingerbread Preschool?
For information on Gingerbread Preschool (including enrollment), go to http://www.cityofpleasantonca.gov/servcices/recreation/gingerbread-preschool.html
expand/collapse Refuse and Garbage Service
  How do I get information on Hazardous Materials?
Call the Alameda County Household Hazardous Waste number at 1-800-606-6606 or visit the Alameda County Waste Management Authority.
  How do I find out about recycling in Pleasanton?
Recycling is handled by Pleasanton Garbage Service, 925-846-2042.
expand/collapse Regional Services/Agencies
  How do I contact the Fairgrounds?
The Alameda County Fairgrounds can be reached at 925-426-7600.
  What is the phone number and address of the main Pleasanton Post Office?
4300 Black Avenue
Pleasanton California
Phone - 800-275-8777
  Where do I get information for the County Fair, as well as other activities at the fairgrounds?
Call the Alameda County Fairgrounds - 925-426-7600.
expand/collapse Renting a City Facility
  How do I reserve a room or picnic area for an event?
Read the facility rental information, then talk to our Facility Rental coordinator at 925-931-5340.
expand/collapse Senior Services
  What is Paratransit service, and how do I sign up for it?
Pleasanton Paratransit provides scheduled door-to-door transportation to residents age 60 and above or ADA-qualified persons of any age. Contact 925-931-5376 for eligibility information, or click here.
expand/collapse Streets and Traffic
  How do I pay a parking ticket?
Contact the City Finance Department at 123 Main Street, 925-931-5400 or pay on-line at www.paymycite.com/pleasanton.
  How do I get a mechanical traffic citation (fixit ticket) signed off?
Contact the clerk in the lobby of the Police Department anytime during the day or night and request an officer to inspect your vehicle.
  How do I find the city's street sweeping schedule?
Operations Service Center
925-931-5500
Click here to view the schedule online.
 

How do I get help with my traffic concerns?

That's simple! The first step is to contact the City's Traffic Division and describe your concern or traffic problem. The quickest way is to call (925) 931-5670 or e-mail us at MTassano@cityofpleasantonca.gov.

Once we've heard from you, we'll immediately begin a review of your concerns. Most basic traffic studies can be completed and implemented within one month. Examples would be red curb painting near a crosswalk, posting of truck restrictions, or painting of traffic markings on the pavement.

Some solutions require community involvement because they can result in loss of parking, stronger enforcement measures or redirecting traffic onto other roadways. Traffic Division engineers can meet with neighborhood representatives to analyze the appropriate solutions, allowing for community input throughout the process. It is the City's goal to work at the pace that each community desires.

 

What if I just want more enforcement?

That's easy too! While we don't have enough resources to constantly patrol your streets, we can work with the Police Traffic Enforcement Unit to provide higher than normal levels of enforcement at select times of day and locations.

 

What can I do to help improve traffic safety?

Traffic Calming does not work by itself, but requires neighborhood support to keep our streets safe. Educating all roadway users to share the road and to respect the rights of other users will increase the safety of our neighborhoods.

  • If you are a driver, respect the right of a pedestrian who is crossing at a marked or unmarked crossing.
  • If you are a pedestrian, do not insist on your right of way and don't put yourself at unnecessary risk. Cross at intersections and use controlled crossings, where possible, on busy streets.
  • As a parent, educate your children on the need for safety when crossing streets.
  • Pay attention to your driving habits and do not exceed the speed limit.
  What is the address and phone number of the Traffic Court?
5672 Stoneridge Drive (near West Las Positas)
Pleasanton CA 94588
925-227-6700
expand/collapse Visitor/Transportation Information
  How do I get a passport
Contact 415-538-2700 for basic recorded information.
  How do I find out about the Farmer's Market?
Contact the Farmer's Market at 925-825-9090.
  What is Paratransit service, and how do I sign up for it?
Pleasanton Paratransit provides scheduled door-to-door transportation to residents age 60 and above or ADA-qualified persons of any age. Contact 925-931-5376 for eligibility information, or click here.
  What is the phone number and address of the Convention and Visitors Bureau?
349 Main Street, Suite 203
Pleasanton CA 94566
Phone - 925-846-8910
  How do I get to Pleasanton from San Francisco or Oakland airports:
By Public Transportation:
For help getting to and from the San Francisco or Oakland airports, dial 511, the Bay Area's free transportation hotline, from within the San Francisco Bay Area or (510) 817-1717 from outside the San Francisco Bay Area. Or, visit http://www.511.org to use 511's "Take Transit Trip Planner" to create a custom itinerary on public transportation. You will need a destination address in order to plan your trip from SFO or Oakland Airports.

By Car:
From SFO...
1. Proceed toward the airport exit going LEFT toward US 101 toward San Jose (go 6.9 miles)
2. Exit CA-92 toward Hayward (go 13.6 miles)
3. Exit I-880 North toward Oakland (go 3.7 miles)
4. Exit I-238 toward Castro Valley/Stockton (go 2.8 miles)
5. Merge onto I-580 East (go 9.6 miles)
6. There are 3 exits for Pleasanton along I-580 including Hopyard Road, Hacienda Drive and Santa Rita Road. To reach your destination, you can use these major streets as a point of reference. Distance - 38.3 miles, Approx. Travel time - 48 minutes.

From Oakland Airport...
1. Proceed toward the airport exit on Airport Drive
2. Continue on 98th Avenue toward I-880 (go 0.9 mile)
3. Take I-880 South toward San Jose (go 3.6 miles)
4. 4. Exit I-238 toward Castro Valley/Stockton (go 2.8 miles)
5. Merge onto I-580 East (go 9.6 miles)
6. There are 3 exits for Pleasanton along I-580 including Hopyard Road, Hacienda Drive and Santa Rita Road. To reach your destination, you can use these major streets as a point of reference. Distance - 18.7 miles, Approx. Travel time - 24 minutes.
  How do I get around Pleasanton without a car?
Pleasanton is fortunate to be served by the Livermore Amador Valley Transit Authority's bus service, WHEELS. For detailed route and schedule information, go to www.wheelsbus.com.
expand/collapse Volunteering
 

How do I volunteer for the Library?

Please contact the library directly at (925) 462-4368 for information on these volunteer services.
expand/collapse Water Billing, Sewer and Storm Services
  How do I start water service?
Contact Utility Billing at 925-931-5425 between the hours of 7:30 am to 3:30pm Monday -Friday.
  How do I stop my water service?
Contact Utility Billing at 925-931-5425 between the hours of 7:30 am to 3:30pm Monday -Friday.
  How do I find out information about my utility billing account/bill?
Contact Utility Billing at 925-931-5425 between the hours of 7:30 am to 3:30pm Monday -Friday.
  How do I apply for a low-flow - HET Toilet Rebate?
Contact Utility Billing at 925-931-5425 between the hours of 7:30 am to 3:30pm Monday -Friday. For the HET application
For more information
expand/collapse Youth Services
  How do I enroll my child at Gingerbread Preschool?
For information on Gingerbread Preschool (including enrollment), go to http://www.cityofpleasantonca.gov/services/recreation/gingerbread-preschool.html
  Where can I find out about Library programs?
http://www.cityofpleasantonca.gov/services/library/programs-and-events.html
 

 

Home Contact Us Newsroom FAQ